Customer Success Manager - High Touch (m/f/d)
voize🎤 Why voize? Because we’re more than just a job!
At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
💡 Your Mission: Create real, measurable impact in complex environments
At voize, Customer Success is not just about “keeping customers happy”, it’s about creating sustainable value in a complex and meaningful industry. As a Customer Success Manager for High Touch, you work with large care organisations where change is hard, stakes are high, and clarity makes the difference.
You will be a strategic partner to our customers, turning complexity into action and driving lasting change at scale.
This is a high-touch, high-impact role with real ownership.
🚀 Your Daily Business - No two days are alike
Own a portfolio of "Enterprise" customers and act as their strategic partner
Lead multi-stakeholder implementations in regulated, real-world environments
Design and run train-the-trainer concepts that scale
Turn customer goals into measurable outcomes and value narratives
Anticipate risks early and navigate them calmly and proactively
Work closely with Product, Support and Sales to continuously improve how we deliver value
Contribute learnings, patterns and improvements back to the team.
Partner with t Technical Support and Customer Training teams
This role is about multiplying impact and creating value
🤝 Your Skillset - What you bring to the table
You’re likely a great fit if you:
Enjoy complexity and don’t need everything to be perfectly defined upfront
Care deeply about the people you work with: customers and teammates
Balance empathy with structure and clarity
Think in systems, not just in individual accounts
Take ownership naturally and don’t wait to be told what to do
Can confidently communicate in German* and English
Want to help shape how Customer Success works as we grow 🚀
We thrive on teamwork. Go solo? Nah. At voize, the louder we work together, the bigger the impact for our customers.
*Since you will be working with German Speaking customers we do require C1+ level of German