Customer Success Manager – Healthcare & Life Sciences

Job Description:

At DXC we are seeking a high-potential, ambitious Account Director / Customer Success Manager to lead the growth of our Consulting and Engineering Services (CES) business across NHS England, multiple NHS Trusts, and to establish a strategic foothold within the UK Life Sciences and Pharmaceutical sector.

This is a strategic growth role with full revenue responsibility for a $30M+ portfolio, combining account expansion within NHS clients and greenfield market entry into Life Sciences and Pharma organisations. The role requires a consulting-led sales approach focused on identifying and solving critical client challenges across clinical systems, enterprise platforms, applications, data, and digital engineering.

The successful candidate will build trusted relationships across NHS England transformation programmes and Trust-level leadership, while simultaneously developing new logo opportunities within Life Sciences and Pharma. They will lead with consulting to discover client problems, shape transformation programmes, and position CES as a strategic partner in delivering measurable healthcare and business outcomes.

This role is ideally suited to a mid-career, highly motivated individual eager to step into a major account leadership position, with clear progression toward senior leadership roles.

Key Responsibilities

P&L Ownership and Account Leadership
Own and grow a Healthcare and Life Sciences portfolio with full responsibility for $30M+ revenue
Develop and execute strategic account plans aligned to NHS England transformation priorities and Trust-level digital roadmaps
Drive year-on-year revenue growth through a combination of account expansion, consulting-led engagements, and new logo acquisition
Maintain disciplined pipeline coverage, forecasting accuracy, and revenue performance
Act as the senior commercial leader for CES across assigned accounts

NHS England and NHS Trust Growth and Transformation
Build deep relationships with NHS England transformation leadership, Integrated Care Systems (ICS), and NHS Trust CIO and digital leadership teams
Align CES services to key NHS priorities including digital transformation, platform modernisation, data integration, operational efficiency, and patient outcome improvement
Identify and originate consulting engagements that lead to larger transformation programmes
Expand CES footprint across enterprise applications, digital engineering, data platforms, and consulting services
Position CES as a trusted transformation partner supporting NHS digital and operational objectives

Life Sciences and Pharma – Greenfield Market Entry
Lead new logo acquisition efforts across UK Life Sciences and Pharmaceutical organisations
Develop and execute a market entry strategy to establish CES presence in this sector
Build senior relationships with CIO, CTO, Digital, R&D, and Manufacturing technology leaders
Identify opportunities aligned to enterprise applications, digital engineering, data platforms, AI, and consulting services
Create consulting-led entry points that establish credibility and expand into long-term strategic engagements

Consulting-Led Sales and Opportunity Origination
Lead discovery-based client engagements focused on understanding business, clinical, and technology challenges
Shape consulting engagements and transformation programmes aligned to client strategic priorities
Position CES offerings across key service areas including:
Enterprise Platforms including ServiceNow, Oracle, and Boomi
Application Development, Modernisation, and DevSecOps
Observability and Performance Engineering including Dynatrace
Data Engineering, Data Platforms, Analytics, and Artificial Intelligence
Digital Engineering and Consulting Services
Collaborate with consulting, solution architecture, delivery, and partner teams to shape and win complex deals

Client Relationship and Stakeholder Engagement
Build trusted advisor relationships with senior stakeholders across NHS England, NHS Trusts, and Life Sciences organisations
Develop deep understanding of client operating models, regulatory environments, and transformation priorities
Act as the primary commercial leader and escalation point for CES within assigned accounts
Ensure strong alignment between client expectations and delivery execution

Pipeline, Governance, and Sales Excellence
Maintain a high-quality pipeline sufficient to deliver sustained growth
Operate with strong qualification discipline and structured opportunity governance
Lead deal strategy, value positioning, and win strategy execution
Ensure alignment with internal governance, commercial standards, and delivery capability

Required Experience and Qualifications

Experience in IT Services, Consulting, or Digital Transformation sales, account leadership, or consulting roles
Experience working with NHS England, NHS Trusts, or broader UK healthcare ecosystem strongly preferred
Experience or strong interest in developing business within Life Sciences and Pharmaceutical sectors
Demonstrated success in originating and growing new business opportunities
Experience positioning enterprise applications, digital engineering, data, or consulting services
Experience owning or contributing to significant revenue portfolios and pipeline targets
Strong commercial acumen and sales discipline

Personal Profile

Highly ambitious and motivated, with strong desire for career progression into senior leadership
Consultative mindset with ability to uncover and shape client transformation opportunities
Entrepreneurial approach, particularly in developing greenfield markets
Resilient and performance-driven, with strong ownership mentality
Credible and confident engaging senior client executives
Strong personal drive, discipline, and accountability for results

Strategic Importance of the Role

This is a critical strategic role supporting CES growth across the UKI Healthcare sector and establishing a new and significant presence within Life Sciences and Pharma. The successful candidate will play a central role in expanding CES market share, building strategic client relationships, and delivering sustained revenue growth.

This position offers a clear pathway toward senior account leadership, portfolio leadership, and broader commercial executive roles within the organisation.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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