Customer Success Manager (French Speaker)

Teamtailor is a leading Employer Branding and Applicant Tracking Software (ATS) SaaS platform, used by over 13,000 companies and 250,000 users worldwide 🌏.

Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳

Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success.

That's why we're expanding our Customer Success department and looking for a Customer Success Manager (French Speaker). Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our largest customers 👊🏽.

Your key responsibilities will be to:

• Implement and onboard new enterprise customers

• Help our enterprise customers use Teamtailor at full potential, with everything from integrations, and best practices to training opportunities

• Work as a strategical advisor & goal-oriented for our enterprise customers

• Work proactively with renewals

• Build strong relationships

• Find new business opportunities with our existing enterprise customers, in the form of expansion sales, upselling/cross-selling.

• Track enterprise customer's accounts to identify churn risk and work actively to prevent that risk

• Collect and analyze enterprise customers' feedback and present it internally

• Together develop and improve ways of working with enterprise customer satisfaction.

As an Enterprise Customer Success Manager at Teamtailor you will be offered:

• Development opportunities

• Responsibility for your own customer base

• The opportunity to work with the market's best product

• Fixed salary with commission structure

• Be part of a great multicultural team.

Is this you?

• Experience within HR/Recruitment industry

• Customer Success experience from the SaaS industry (Portfolio 40 to 60 accounts)

• Experience in project leading, especially complex projects

• Negotiation skills and experience with bigger clients

• Engaged, creative and solution oriented

• Have the mindset willing to learn and try new things

• Be a role-model in what you do

• Ability to adapt to a fast-paced environment and rapidly- changing market

• Fluent in French/English

• Extra plus for another language ( Spanish / Swedish )

• A ping pong professional 🏓... we're kidding! But we do like to play.

We value your personality and we believe you're passionate about your work, ambitious and work hard to reach your own goals!

Interested? 😃