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Customer Success Manager - French Market 🇫🇷

Qonto
2 days ago
Full-time
On-site
Paris, Ile-de-France, France
Customer Success Manager


[OUR MISSION AND CUSTOMERS] We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, based on 60,000 reviews. Our culture puts customer satisfaction at the core of what we do (more about our culture here).

[OUR JOURNEY] Founded in 2016 and launched in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

[OUR BELIEFS] We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

[AI AT QONTO] AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.


Join us as a Customer Success Manager in Paris to help French businesses get lasting value from Qonto. Under the guidance of Guillermo, you’ll own a portfolio of high-value customers and help shape a more proactive, relationship-led approach to customer success.

➡️ What you’ll do

  • Know your customers: Understand each business, its priorities and the needs of its different entities.

  • Build trusted relationships: Run discovery conversations and regular reviews with finance leaders and other decision-makers.

  • Grow customer value: Recommend relevant Qonto features that support adoption and retention.

  • Own your portfolio’s results: Take accountability for your portfolio’s revenue and customer retention, including preventing and managing churn. Use account activity and revenue signals to prioritise follow-ups and spot risks or opportunities.

  • Collaborate across teams: Work with Product Managers (PM), Product Marketing Managers (PMM) and Risk & Compliance (R&C) to share customer insights, address their needs and support their success.

➡️ What we’re looking for

  • Portfolio ownership: You’ve directly managed a portfolio of B2B customers with responsibility for adoption, retention or account development.

  • Consultative discovery: Y