Customer Success Manager for Hospital & Ambulatory Monitoring

Job Title

Job Description

As a Customer Success Manager,  you will drive strategic healtcare partnerships and enhance value creation for our customers within Hospital & Ambulatory Monitoring . You will join the Service and Solution Delivery team where a professional but fun workplace atmosphere is valued, and a diverse multi-functional team will greet you. Location can be flexible but preferably the Mölndal or Umeå Philips offices.
Your role:

• Building long-term strategic partnerships and driving customer success throughout the contracts’ periods

• Establishing and executing governance structures to achieve short- and long-term goals and objectives, securing mutual success. Planning and leading regular governance meetings (operational, tactical, and strategic)

• Monitoring and securing the performance of the solution and, together with customers, identify clinical and technical needs to maximise value creation

• Coordinating activities of the Philips customer-centric team and ensuring alignment between the internal stakeholders represented (incl. sales, project managers, technical field service engineers, clinical application specialists, technical consultant etc.)

• Supporting the customers in achieving their expected outcomes, clinical, technical or otherwise

• Creating customer success plans in partnership with customers, driving and monitoring solution adoption, optimization and and long term strategic outcomes

• Collaborating with internal teams to develop and implement an effective introduction roadmap for new products, ensuring seamless integration and maximizing customer adoption

You're the right fit if you:

• Have min. 4 years’ experience in customer relationship management, project/program management and/or management consulting with a strategic approach.

• Possess strong skills in managing stakeholder relationships and achieving results within complex organizations.

• Hold a master’s degree in Engineering, Business, Health, or a related field.

• Fluent in Swedish and English and ideally have experience in the healthcare sector.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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