CUSTOMER SUCCESS MANAGER (F/M/D) - ALLPLAN

Location: Germany, Munich (office or hybrid) or Remote Germany

OVERVIEW 

ALLPLAN is a global provider of BIM design software for the AEC industry. True to our “Design to Build” claim, we cover the entire process from the first concept to final detailed design for the construction site and for prefabrication. Allplan users create deliverables of the highest quality and level of detail thanks to lean workflows. ALLPLAN offers powerful integrated cloud technology to support interdisciplinary collaboration on building and civil engineering projects. Around the world over 600 dedicated employees continue to write the ALLPLAN success story. Headquartered in Munich, Germany, ALLPLAN is part of the Nemetschek Group which is a pioneer for digital transformation in the construction sector. 

POSITIONS’ GOAL

The Customer Success Manager is responsible for building and maintaining strong, long‑term relationships with an assigned portfolio of international customers in the architecture, engineering, and construction space. The role ensures high customer satisfaction, sustainable product adoption, and commercial success through renewals, expansion, and cross‑sell across the customer base.

TASKS

• Own the post‑sale customer lifecycle, including onboarding, enablement, adoption, and renewal.
• Plan and deliver onboarding programs, training sessions, and enablement activities.
• Drive usage and business value of the company’s 3D BIM software solutions.
• Monitor account health, usage data, and risk ind