Customer Success Manager (EMEA & APAC)

Coder is hiring a Manager, Customer Success Team to build, lead, and scale a high-performing team of Customer Success Managers focused on our enterprise customers. This role will drive customer adoption, retention, expansion, and long-term partnership with some of the world’s most sophisticated engineering organizations.

Coder provides self-hosted software environment and AI development infrastructure that enables enterprises to give developers and AI coding agents a fast, flexible development experience while maintaining the security, governance, and control their organizations require. Our customers span technology, financial services, government, automotive, and other highly regulated industries.

As a leader on the Customer Success team, you will be responsible for developing and coaching a high-performing team, building scalable customer success programs, and ensuring customers achieve measurable value from Coder. You will work closely with Sales, Product, Engineering, and Support to drive adoption, identify opportunities for expansion, and represent the voice of the customer across Coder.

This is a player-coach role. You'll spend most of your time leading and developing the team while remaining directly engaged with strategic customers and helping establish the standard for exceptional enterprise Customer Success.

What you'll do here

• Lead, mentor, and develop a team of Customer Success Managers to deliver exceptional customer outcomes, retention, and expansion.

• Own team-level customer success outcomes, including adoption, customer health, ARR, NRR, and overall customer satisfaction.

• Partner cross-functionally with Sales, Product, Engineering, and Support to drive customer adoption, engagement, retention, and expansion.

• Develop and execute scalable customer success strategies, processes, playbooks, and metrics for Coder’s growing enterprise customer base.

• Serve as an executive sponsor for key enterprise accounts, building trusted relationships with senior engineering, platform, infrastructure, security, and technology leaders.

• Coach the team on executive engagement, strategic account planning, value realization, renewals, and expansion opportunities.

• Identify customer risks and opportunities across the portfolio and establish proactive strategies to improve adoption, mitigate churn, and increase customer value.

• Help customers understand and realize the value of Coder across their development organization, including secure development environments and AI-powered software development.

• Represent the voice of the customer internally, influencing product strategy, roadmap priorities, and operational improvements.

• Establish a culture of accountability, continuous improvement, and customer obsession across the Customer Success organization.

• Build the systems, operating rhythms, and reporting needed to scale the team effectively as Coder grows.

What we're looking for

• 7+ years of experience in Customer Success, Account Management, or related customer-facing roles, with 2+ years leading enterprise Customer Success or Account Management teams.

• Proven experience working with complex enterprise customers in SaaS, developer tools, cloud infrastructure, AI, cybersecurity, or related technology sectors.

• Demonstrated track record of driving customer adoption, retention, expansion, and measurable business outcomes.

• Strong strategic thinking and operational execution skills, with the ability to build frameworks, processes, and programs from the ground up.

• Exceptional communication and executive presence, with the abi