Customer Success Manager - EMEA

About Centric Software:

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Job title: Customer Success Manager - EMEA

Location: Ireland Based – remote work setting

Job Summary:

We are seeking a dynamic and customer-focused Customer Success Manager (CSM) to join our EMEA team, covering our customer base with annual revenue between 0-$200,000,000.

As a Customer Success Manager, you will be responsible for driving customer satisfaction, renewals, and growth within our existing fashion and retail client base.

Utilizing your proven ability to build strong, long-lasting relationships with customers, helping ensure they get maximum value from our PLM solutions. This role will focus on renewals, upselling, and cross-selling to expand Centric's presence within each account.

Key Responsibilities:

Customer Relationship Management

• Build and nurture long-term relationships existing customers across EMEA

• Act as the primary point of contact, ensuring Centric’s PLM solutions are fully aligned

with customer goals.

Renewals & Retention

• Own the renewal process for your assigned accounts, ensuring a smooth and

proactive experience.

• Anticipate risks and take action to protect retention across your portfolio.

Upselling & Cross-selling

• Identify opportunities for expansion by positioning additional solutions that meet

evolving customer needs.

• Partner with Sales to execute on growth opportunities within your account base.

Onboarding & Adoption

• Guide new customers through onboarding to achieve a fast time-to-value.

• Deliver ongoing training and enablement to drive adoption and maximize ROI.

Customer Advocacy & Insights

• Represent the customer’s voice internally, providing feedback to influence product

roadmap and services.

• Conduct regular check-ins and reviews to reinforce value realization.

Account Health Monitoring

• Track engagement, usage, and satisfaction metrics to assess account health.

• Proactively address challenges to mitigate churn risk.

Qualifications:

• 4+ years in Customer Success, Account Management, or a similar role, ideally with SaaS/enterprise software customers.

• Demonstrated success managing renewals and driving upsell/cross-sell opportunities.

• Strong interpersonal and presentation skills, able to engage both end users and senior executives.

• Experience with SaaS solutions (PLM or enterprise software preferred) and ability to translate technical solutions into business outcomes.

• Skilled at interpreting account health metrics and taking early action.

• Strong plus for experience in merchandising, buying, or fashion/apparel operations.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.