Customer Success Manager - EMEA
MaintainX (An Autodesk Company)MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.
In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours.
As a Customer Success Manager (CSM) at MaintainX, you’ll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are product experts, risk detectives, and strategic time managers who balance proactive engagements with scale impact efficiently across their book of business.
This is a ground-floor opportunity: you’ll be our first Customer Success Manager in EMEA. You’ll shape how we serve customers in the region and help build the foundation for our growth there, with the backing of a collaborative, experienced CS team that’s ready to support you every step of the way.
This isn’t a standard playbook-following role. We’re looking for someone who can juggle competing priorities, prioritize the most impactful customer engagements and adopt scalable 1:many strategies to drive adoption and account growth.
What you’ll do:
Account Ownership and Prioritization
Manage a book of accounts with a focus on segmentation and strategic prioritization.
Create and execute success plans aligned with customer business objectives and value metrics.
Monitor account health using data and behavioral indicators to adapt engagement strategies.
Establish and grow our Customer Success presence in EMEA, building relationships and best practices tailored to the region.
Product Adoption and Retention
Deliver end user training and enablement through both 1:1 and 1:many formats (e.g., webinars, workshops, learning series).
Build strong, trust-based relationships with key stakeholders and multi-thread within accounts.
Lead Business Impact Reviews and Tune-Ups (our spin on health checks) to demonstrate ROI and deepen strategic alignment.
Partner with Sales and Support to identify upsell opportunities and expansion paths.
Risk Mitigation & Support
Identify and address early signs of churn through data and sentiment analysis and activate retention plays.
Serve as a primary escalation point and coordinate cross-functional resolution efforts.
Value Realization
Regularly communicate product value via impact reporting and usage insights.
Funnel product feedback from customers to internal teams, contributing to product roadmap evolution.
Contribute to the evolution of our CSM team’s playbooks, systems, and culture, including how we adapt them for EMEA customers.
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