Customer Success Manager, EMEA

The Role:

We are expanding our Customer Success team and are looking to bring on a Customer Success Manager to join our team in Belgium. The Customer Success Manager plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years.

Responsibilities:

• Manage a portfolio of customers and ensure a consistent, high-quality experience 
• Build strong relationships and act as a trusted point of contact 
• Identify risks early and take proactive steps to address them 
• Partner cross-functionally and collaborate effectively to drive outcomes 
• Navigate customer conversations, balancing company priorities with customer needs 
• Maintain accurate data, reporting, and internal documentation 
• Take ownership of internal tools and workflows tied to customer management 
• Contribute to process improvements and team efficiency

 Requirements:

• Minimum 1-2 years of experience, bonus for Customer Success/Account Management experience
• Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
• Proven work experience as a Customer Success Manager or similar role preferred
• Strong English communication skills (clear, concise, and professional), professional proficiency in German or Italian is a plus.
• Proven ability to collaborate across teams and build alignment 
• Strong negotiation and influencing skills with customers and internal stakeholders 
• Problem-solving mindset with the ability to think critically 
• Ability to work independently while knowing when to involve others 

Assets:

• Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment)
• Management, renewals or upsells experience would be a plus
• Excel/Google Sheets experience
• Software Experience
• Experience with data tools or reporting platforms 
• Exposure to customer-facing roles in fast-paced environments 
• Experience working cross-functionally with different teams 
• Process improvement or operational experience 

Benefits

• Competitive salary commensurate with experience and qualifications. 
• A comprehensive extended benefits package.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Annual recurring WFH allowance for you to purchase items you need for your home office.
• Ongoing support for learning development so you can master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible remote work environment and the option to work from our office in Gent if preferred.
   

Company Description

As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively ch