Customer Success Manager

🌴 Why join Thynk?

Founded by a team of experienced SaaS founders and hospitality executives, Thynk is on a mission to revolutionize the 2T$ hospitality industry and become a new vertical SaaS giant. Our ambition is fuelled by a fantastic product built on top of the Salesforce platform and a spot on time to market.

We raised a 13M$ Series A from high-profile VCs (NY+EU) to scale our operations and expand to the US. Your role is key at our stage to make sure we scale the right way, it is an opportunity to have a big impact on the company.

Our customers are all over the world and so are we, with team members from 25 nationalities, based on 3 continents and 6 time zones - building a strong common culture while respecting the individual constraints of everyone in our remote-first environment.

Thynk is also going through a deep AI transformation — we are rebuilding how our internal teams work, from sales to delivery, around AI tooling (Claude, Cowork, Code). Joining us today means being on the inside of that shift.

By joining the Thynk Team, you will recognize yourself in our values : 

• Ambition - We think big and act boldly. We’re organized to move fast, scale quickly and set industry standards.

• Care - We believe in the power of being surrounded by a diverse international team of all-stars, who are caring about each other and our customers. We prioritize balance and wellbeing.

• Innovation - We look at the big picture to develop new solutions never done before. We believe in asking questions, challenging, and rarely taking no for an answer. We encourage our customers to do the same, and partner with them to bring forth this change.

• Service - We develop services for people whose businesses are, above all, about quality of service. Our customers are at the heart of everything we do, and our technology is simply a means of helping them deliver exceptional service to their customers.

📣 About the role 

We are on a mission to revolutionize the 2T$ hospitality industry and to become a new vertical SaaS giant.

As a rapidly growing SaaS company, with high-performance teams and a collaborative culture, where employee innovation and ideas are encouraged, this position is vital to Thynk’s success.

Own and drive the post-implementation customer lifecycle, from adoption through to renewal readiness, with clear accountability for customer satisfaction, retention, and value realization.

This role is focused on managing and growing customer relationships and outcomes — not the commercial contract, and not partnerships or ecosystem strategy. Account Management owns the contract; Customer Success owns the outcome.

You will report to Nicolas Arfouilloux, our VP Delivery and will work closely with:

• Account Management (renewal risk hand-off, shared account plan, expansion routing)

• Professional Services (handover, delivery feedback)

• Product & Support (issues, adoption metrics, roadmap feedback)

• Sales (new business, strategic expansions, success story and referrals)

• SalesOps (SF data accuracy and licences activation related matters)

🧑‍💻 As our Customer Success Manager at Thynk, you will: 

Contribute as an individual contributor in a strong, fully remote team and be a team player in a highly collaborative environment.

You will be responsible for:

Customer Success (Primary Focus)

• Own the customer lifecycle after onboarding (Professional Services responsibility) through to renewal readiness.

• Act as the primary customer owner for adoption and outcome