At Beam, we’re building AI that serves society.

We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.

You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

Over 120,000 frontline workers across 400+ customers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

About the role

You'll sit within the Customer Success Team, working directly with the people who use Beam’s tools every day and the operational teams who support them. You'll own the full implementation and adoption journey for a portfolio of accounts, from activation through to long-term account health, using data to spot risks before they become problems.

You’ll be

Owning implementation and adoption

• Taking accounts from activation through to sustained adoption, running onboarding programmes and keeping milestones and timelines on track.

• Acting as the main point of contact for users, project leads and operational leaders, and running regular steering calls at an agreed cadence.

• Choosing and running the right mix of levers for each account, from kickoffs and training to comms and champion networks, live and remote, and spending real time on site with customers across the UK.

• Partnering with CSMs, FDEs, Product, Engineering and Support to resolve adoption issues quickly.

Driving Performance and account health

• Knowing the day-to-day of every account: tracking usage and adoption, and digging into what’s working and what isn’t

• Spotting disengagement and churn risk early, and immediately flagging it to your CSM early and leading the recovery plan

• Using account data to demonstrate impact, and handing CSMs the evidence they need ahead of conversions, expansions and renewals

• Deeply understanding Beam’s products, using this knowledge to drive adoption

Being the voice of the customer

• Understanding how frontline teams work, what gets in their way and where Beam can make the biggest difference, and feeding what you learn to Product and Engineering to shape the roadmap

• Flagging risks and opportunities, including where other Beam products could help, to the CSM, who leads commercial conversations

Building the function

• Running experiments with new approaches to driving adoption, quickly dropping what doesn’t work and sharing what does so the whole team gets better

• Improving guides, videos and playbooks for the whole team based on what you see in the field

You are

• A confident communicator. You work with a range of external stakeholders, from frontline teams to operational leaders, mostly across the public sector , as well as private and charity sector partners. You make sure they're delighted with the experience they get from Beam, but you’re not afraid to challenge when it’s right for them.

• Results-driven. You thrive working towards ambitious individual targets across time-to-go-live, adoption and account health. You hold yourself accoun