Customer Success Manager (Dutch-speaking)

At Orbisk, we're on a mission to create a world where zero food waste isn't just a dream, it's a reality. We combine cutting-edge tech with a sustainability-first mindset to help the hospitality industry make smarter, greener choices. As a proud B Corp, we're leading the way in the fight against food waste, and our results speak volumes: 8+ million kg of food waste eliminated in 50+ countries (and counting!).

We don't just offer technology; we're a trusted partner to our customers, working alongside them to create lasting change. Our AI monitor sits above the bin, recognises every discard, prices it at what the kitchen actually pays for its food, and turns it all into weekly actions a chef can use. From five-star hotels to global contract caterers, our customers use Orbisk to turn food waste from a number they measure into a cost they manage.

With our customer base growing fast in the Netherlands, we're looking for a Dutch-speaking Customer Success Manager to own a portfolio of customers and grow it commercially: keep every account, renew it and expand it. Let's create impact together!

What's on the menu?

You own a portfolio of customers in the Netherlands, and its ARR: hotels, contract caterers and corporate restaurants, from single kitchens to groups with dozens of sites. Your job is to grow that portfolio commercially. You keep every customer, renew them early and expand them into more monitors, more outlets and more sites.

You are the person our customers know. You take them from their first day to their first results, then keep their teams engaged and acting on their data. You meet customers before they sign, so the hand-over from Sales feels like one team.

Part of your portfolio is large group accounts, where you work with the head office as well as with every kitchen.

A typical week: kick-offs with new sites, a results session with a chef and their team, a meeting with a group head office, and a renewal conversation with a customer whose contract ends in a few months.

You work closely with Sales, Account Management, our Customer Success Lead, Product and Operations.

What you will own

Onboarding (the first three months)

• Onboard every new customer and get them to their first results quickly.
• Work hand in hand with Sales before a deal closes, so customers know you from day one.
• Make sure every site is set up right and the data can be trusted.

Your portfolio after onboarding

• Keep every customer team engaged with regular sessions on their results and next actions.
• Track the health of every account and act early on the warning signs.
• Grow your accounts: more monitors to cover the whole kitchen, new outlets, new sites in the group. Qualify the opportunity and close it, with Sales on the largest ones.

Renewals

• Own the renewals of your portfolio and start the conversation well ahead of the end date.

Group accounts, proofs of concept and rollouts

• Build relationships with the head offices in your portfolio, across their culinary, sustainability and procurement teams.
• Support pilots with Account Management and Sales, and turn them into rollouts.
• Run rollouts across many sites at once, at pace.

Across Orbisk

• Visit customers on site when it makes the difference.
• Keep the CRM up to date, so anyone can pick up an account.
• Bring the voice of the customer to Product and Operations.

What success looks like

You are measured on the ARR your portfolio keeps and grows, and on customers who get results.

• Net revenue retention: the ARR of your portfolio at the end of the year compared with the start, including renewals, expansion and churn.
• Renewal rate of your portfolio, and the share of renewals signed well ahead of the end date.
• Expansion: new ARR from more monitors and new sites in your accounts, with a target agreed with your lead.
• Onboarding: new customers reaching their first results quickly.
• Adoption: data quality and regular use of the dashboard and reports.
• No surprises: risks flagged months before a renewal.

By day 30 you know your p