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Customer Success Manager, Data Center Delivery

DayOne
4 days ago
Full-time
On-site
La Couronne, Nouvelle-Aquitaine, France
Customer Success Manager

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

About DayOne 

Behind every app, every AI tool, every connected experience, there is a data center. DayOne builds them. In Malaysia, DayOne is already doing exactly that at scale. As Johor's largest LEED-certified data center operator, we run two campuses at Nusajaya Tech Park and Kempas Tech Park, at the heart of the SIJORI cross-border digital corridor connecting Singapore, Johor, and Batam. Backed by US$4.5B+ in Series C funding, we are operational, growing, and building the team to match. 

About the Role 
You'll serve as the primary point of contact for customers across project delivery and ongoing service operations, owning outcomes from initial construction through to live SLA performance. This is a senior, cross-functional role that sits at the intersection of project management, technical delivery, and client relationship management. You'll lead virtual delivery teams, manage the full lifecycle of data center construction and customization projects, and be accountable for service quality once the facility is live. 

Client Relationship and Delivery Ownership 

  • Act as the primary point of contact for customers across all aspects of project delivery and ongoing service operations. 

  • Build trust-based client relationships and act as a strategic advisor, not just a delivery coordinator. 

  • Manage service delivery in line with SLAs and agreed delivery costs, leading a virtual delivery team to drive customer satisfaction. 

Project Delivery 

  • Lead data center construction and customization projects end to end, working closely with Sales, Presales, Design, Construction, and Testing and Commissioning teams. 

  • Manage project schedules, quality, costs, risks, and escalations through to timely closure and customer acceptance. 

  • Coordinate internal resources for both project implementation and service operations in line with company standards and customer requirements. 

Service Operations and Continuous Improvement 

  • Manage SLA performance and customer satisfaction during the ongoing operations phase, working with data center operations, network, and IT service teams. 

  • Drive continuous improvement and proactive risk mitigation across live service delivery. 

  • Ensure compliance with internal processes including procurement, audit requirements, and ITIL standards. 

Requirements 

Technical Skills 

  • 7 or more years of experience in the data center industry, MEP consultancy, or construction, with direct exposure to project delivery and client management.<