Customer Success Manager

The two opportunities

Healthcare‑focused Customer Success Manager
This role will work closely with NHS trusts, healthcare organisations, and charities across Scotland and the North of England. You’ll be operating in complex, service‑critical environments where partnership, trust, and continuity are essential.

Travel, Leisure & Public Venues Customer Success Manager

This role will support commercial customers nationwide, across sectors such as conference and events, transport, hospitality, and other public‑facing environments. You’ll work with customers who value innovation, service quality, and commercially aligned partnerships.

Both roles sit at the centre of customer relationships post‑sale, acting as a strategic partner to customers and an advocate internally.

Why this role?

This is not a desk‑based account management role. These positions are designed for people who:

• enjoy being close to customers and their environments

• are motivated by retention, service quality, and long‑term relationships

• can balance customer advocacy with commercial awareness

• want to see the direct impact of their work on customer satisfaction and growth

In both roles, you’ll work closely with sales, delivery, support, and operations teams to ensure customers feel supported, understood, and confident in Spark TSL as a long‑term partner. Performance‑related bonus is directly linked to account retention and account value growth, reinforcing the importance of sustainable, value‑led customer relationships.

Why Spark TSL?

People join Spark TSL because they want:

• Meaningful customer relationships: working with customers where service continuity and experience truly matter

• Ownership and autonomy: trusted to manage accounts and relationships end‑to‑end

• Variety and visibility: different customers, sectors, and environments, not a one‑size‑fits‑all portfolio

• Commercial alignment: success measured on retention, growth, and customer outcomes

• A supportive, people‑first culture: professional, collaborative, and grounded in doing the right thing

These roles offer the opportunity to build deep customer partnerships while being rewarded for both customer satisfaction and commercial success.

What you’ll bring

You’ll be someone who:

• enjoys building strong, credible relationships with customers

• is comfortable operating on customer sites and representing Spark TSL in person

• understands how great service underpins retention and growth

• can work confidently across internal teams to get the right outcomes for customers

• values long‑term partnerships over transactional account management

These roles suit people who thrive on connection, accountability, and visible impact.

Package and benefits

• £40,000 base salary

• Performance‑related bonus based on account retention and growth

• Company‑wide bonus scheme

• Car allowance

• Hybrid & Flexible working, with regular travel to customer sites ensuring customer and business needs are met.

Interested?

If you’re looking for a customer‑facing role where relationships, trust, and impact matter, where success is recognised and rewarded then we’d love to hear from you.

A full job description is available on request.

Next steps

• Formal applications close: Friday 6th March

• First‑stage interviews: scheduled to take place week commencing Monday 9th March

• Next stage: candidates successful at first interview will be invited to complete a task‑based assessment as part of the final stage of the process