Customer Success Manager - Chinese speaker
Qualifyze GmbHAbout Qualifyze:
Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts.
With a track record of over 4,500 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.
Role Overview:
At Qualifyze, we don't just support our customers — we partner with them to reduce risk and accelerate innovation in life sciences. As a Customer Success Manager (CSM), you’ll play a key role in driving customer satisfaction, retention, and adoption, ensuring that clients achieve long-term value through our solutions.
You’ll manage a portfolio of accounts across our APAC market, acting as the main point of contact throughout the customer lifecycle. You’ll collaborate with Senior CSMs, Account Managers, and cross-functional teams to deliver a seamless, high-impact experience.
Main Responsibilities:
Build and maintain strong relationships with pharmaceutical clients post-sale.
Guide customers through the audit journey, ensuring smooth coordination and high satisfaction.
Conduct regular check-ins and act as the first point of contact for operational and support matters.
Support onboarding, adoption, and ongoing engagement across a high volume of accounts.
Drive key success metrics including credit consumption, CSAT, NPS, retention, and renewals.
Collaborate with Account Managers on strategic growth opportunities.
Maintain accurate CRM records (HubSpot), ensuring smooth handovers and visibility across teams.
Share customer feedback and data insights to improve our product and services.
Main Requirements:
Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar).
Excellent communication and interpersonal skills in English and Chinese. Any additional languages are a plus.
Strong organizational skills and attention to detail.
A proactive and solution-oriented mindset, with the ability to work independently and as part of a team.
Comfortable in a dynamic, fast-paced, and changing environment — previous experience in a startup or scale-up is a strong plus.
Interest in the pharma or life sciences industry.
Experience working with CRM tools (HubSpot preferred).
💰 Salary
At Qualifyze, our salary ranges are transparent internally, and we aim to follow a similar approach externally. For this role, we’re happy to share a reference point within the band: the expected salary range is around 31k – 42k € on target earning, centred around the median.
Final compensation will depend on experience and performance during the process, with some flexibility within the range.
What do we offer?
💰Competitive, annually reviewed compensation package
🌴Country vacation package that increases with your tenure
🏋🏽♀️Country specific benefits offering incl. private health care, fitness and meal allowances