Customer Success Manager

About Scientific Safety Alliance (SSA)

At SSA, we’re on a mission to Accelerate Science. Delightfully.

We provide testing, inspection, calibration, and compliance services to pharmaceutical, medical device, and research organizations. Our goal is to remove operational friction—ensuring science runs without interruption and teams can focus on innovation and patient outcomes.

We’re growing rapidly and building a best-in-class, integrated safety partner—and we’re looking for high-ownership individuals to grow with us.

The Role

We are seeking a Customer Success Manager to join our team in Bridport, UK. This role is focused on customer coordination, operational oversight, and quality-driven process management.

You will play a key role in ensuring customers receive what they need while supporting internal teams through strong documentation, procedural consistency, and day-to-day operational execution.

This is a high-visibility, high-ownership opportunity for someone with a background in a regulated or engineering-driven environment who is ready to step into a role with meaningful impact.

Areas of Responsibility

• Serve as a key point of coordination to ensure customers receive timely, accurate, and well-supported service
• Review paperwork, documentation, and internal outputs to maintain consistency and operational quality
• Support compliance-focused activities by maintaining procedures aligned with required standards
• Partner with engineering and office staff to organize priorities, track needs, and keep operations running smoothly
• Identify and implement process improvements to support a more efficient, self-sufficient operating model
• Assist with business integration efforts by quickly learning the operation and stabilizing workflows during transition
• Communicate cross-functionally to ensure customer expectations, internal deliverables, and operational requirements remain aligned

Requirements

• Experience in customer success, service coordination, operations, or similar roles
• Background in an engineering, manufacturing, or regulated environment where documentation accuracy is critical
• Ability to review, interpret, and maintain process documentation, SOPs, or work instructions
• Familiarity with quality, compliance, and audit-driven environments
• Demonstrated ability to lead projects, coordinate across functions, or take ownership of business-critical tasks(even as a first step into leadership)
• Exposure to Lean, continuous improvement, or process optimization methodologies is highly valued
• Strong organizational skills with the ability to manage competing priorities
• Confidence working with both technical and non-technical teams
• Strong written and verbal communication skills with a focus on clarity and follow-through
• Proactive, hands-on approach with the ability to operate effectively in a smaller, fast-moving team environment
• Bachelor’s degree in Engineering, Operations, Manufacturing, Business, or a related field preferred

Why Join SSA

• Opportunity to take real ownership in a growing, high-impact business
• Be part of a company transforming how scientific services are delivered
• Work closely with engineering and leadership teams
• Play a key role in shaping operations during a critical growth and integration phase
• Clear path for growth as SSA continues to scale

Our Mission

SSA is building the leading integrated safety partner for health and science organizations—ensuring science runs without interruption.

Innovation is often delayed not by science, but by operational gaps—missing reports, non-compliant equipment, and inefficient processes.

We exist to solve that.

Accelerate Science. Delightfully.