Your role

What you'll be doing

Customer Success - Onboarding Manager

Help customers get real value from a product that actually makes their workday easier from day one.

About the role

At Corpay One, Customer Success is about much more than support. It’s about relationships, trust, and helping customers succeed long term.

We’re looking for a Customer Success - Onboarding Manager to take ownership of the onboarding experience for our Danish customers and ensuring they get a strong, structured, and professional start with Corpay One.

You’ll be responsible for onboarding customers onto our B2B SaaS platform for accounts payable automation, as well as driving adoption of our International Payments (FX) product. A key part of the role is guiding customers safely and efficiently through the KYC process required to activate FX both for new customers and for existing customers adopting the product.

You’ll be part of the Customer Success team and report to the Head of Customer Success. While the team owns the full customer lifecycle, this role has a clear focus on onboarding excellence, early adoption, and creating momentum from day one. You’ll work closely with Sales, Product, Compliance, and Development to ensure a seamless and compliant customer journey.

What you’ll be doing

You’ll play a key role in ensuring customers successfully launch and adopt Corpay One, setting the foundation for long-term retention and growth.

Your main responsibilities include:

• Own and manage the end to end onboarding process, ensuring customers are successfully implemented onto the platform.

• Lead onboarding and activation of our FX product for International Payments, including close guidance through the KYC process for both new and existing customers

• Coordinate internally with Sales, Compliance, and Product to ensure smooth and compliant onboarding

• Proactively remove friction and ensure customers reach go-live efficiently by setting clear expectations, timelines, and next steps.

In short: you ensure customers get a confident, structured, and compliant start with Corpay One and that they quickly see real value from our platform and FX solutions.

Why you’ll thrive with us

You’ll become skilled quickly. We work in a structured way with coaching, sparring, and continuous learning.

You’ll gain responsibility early on. We believe you learn the most by trying things out in practice.

You’ll work at the intersection of SaaS and fintech. You’ll gain exposure to both product onboarding and regulated financial processes such as KYC, where commercial drive meets operational execution.

You’re not alone. You’ll become part of an ambitious and fun commercial team that supports each other - both when we succeed and when we learn.

You’ll work with a product that makes sense. Our solution removes real friction and manual processes for bookkeepers and business owners and our customers genuinely love it.

Who we think you are

• You speak and write fluent Danish and English

• You have an interest in B2B SaaS onboarding and/or KYC processes.

• You thrive on customer outreach and engagement, maintaining a high level of activity.

• You’re comfortable driving structured onboarding and KYC processes end to end.

• You communicate clearly and confidently with customers.

• You’re detail oriented, work in a structured way, and are comfortable using CRM and operational tools.

Experience from fintech, payments, or regulated environments is a plus - but not a requirement.

Your background matters less - your energy, ownership mindset, and ability to create progress matter much more.

About Corpay One

Corpay One was created to fully automate invoice processing and payments for businesses. With intelligent approval flows, market leading document scanning, seamless payments, and International Payments (FX), we help companies eliminate manual work and gain control over their finances.

Founded in 2016, Corpay One became part of the global Corpay group in 2021. While our resources have grown, our culture remains ambitious, informal, and collaborative with a strong focus on building products and teams that truly make a difference.

Read more: https://www.corpayone.dk/

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.