Customer Success Manager - Bilingual (French/English)
TeamtailorLet's build the future together!
Teamtailor is an Employer Branding and ATS SaaS platform used by over 12 000 companies, and 200 000 users in 90 countries around the world 🌏.
Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organisation and are craving responsibilities. It also means having lots of fun 🥳.
Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of its success.
That's why we're expanding our Customer Success department and looking for our next Customer Success Manager. Our mission is to have the most satisfied customers, and we are looking for a strong relationship-builder to join our team and take care of our clients 🙌🏼
Within the Customer Success department, you will find Customer Success Managers, Product Specialists, Promote Specialists, Onboarding Specialists, Data Transfer Specialists, Implementation Managers, who are located in Sweden, Finland, Spain, Colombia, Canada, the US, New Zealand, and Australia 👨👩👧👦.
Your key responsibilities will be to:
Lead onboarding and implementation for new customers, ensuring smooth setup, integrations, and adoption
Own and manage your portfolio strategically across its full lifecycle, from onboarding to success, renewal, and expansion
Act as a strategic consultant, aligning customer objectives with Teamtailor's solutions
Partner with customer stakeholders at every level (executive, operational, and technical) to drive measurable outcomes and ROI
Build strong, lasting relationships that go beyond the contract 🤝
Drive renewals, upsells, and expansions through value-based conversations and proactive planning 💰
Monitor customer health metrics (usage, NPS, adoption) and act swiftly to mitigate risk
Contribute to how we work internally by sharing insights and feedback from the field
Support fellow CSMs by modelling best practices and demonstrating strong communication and ownership
As a CSM, you will be offered:
Full ownership of your own customer portfolio
Real and meaningful development opportunities in a growing company
The chance to work with the best product on the market
Fixed salary with commission and bonus
A genuinely multicultural team spanning 9 countries 🌍
What we're looking for
Proven experience in SaaS, in a customer-facing role
A track record in Customer Success, account management, or similar
Background in HR or Recruiting: this is a real plus in understanding our customers' world
Experience navigating complex, multi-stakeholder projects
Sharp communication skills, you listen well, adapt quickly, and know how to bring people along
Naturally empathetic, commercially minded, and solutions-focused
Fluent in French and English 🇫🇷🇬🇧 (additional languages are a bonus)
A ping pong professional 🏓... We're kidding! But we do love a good match in our Stockholm office.
We value your personality and believe you're passionate about your work, ambitious, and working hard to reach your goals!
Interested? 😃