Customer Success Manager

Conduct training sessions to educate customers on product features and best practices. Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders at customer organizations. Act as the primary point of contact for customers, promptly addressing their needs and concerns. Collaborate with sales, product, and support teams to ensure customer satisfaction. Review customer progress regularly and provide insights and recommendations to maximize their return on investment. Proactive Support: Monitor customer health and proactively identify potential issues or opportunities for improvement. Provide timely and effective solutions to enhance the customer experience. Renewals and Upsells: Drive customer renewals and identify opportunities for upselling additional products or services. Work closely with the sales team to expand customer accounts. Customer Feedback and Improvement: Gather and analyze customer feedback to identify trends and areas for improvement. Share insights with the product team to influence product development and enhancements. Reporting and Documentation: Maintain accurate and up-to-date records of customer interactions, activities, and progress. Prepare regular reports on customer health, satisfaction, and success metrics. Bachelor's degree in Business, Engineering, Computer Science, or a related field. 8+ years of experience in customer success, account management, or a related role, in the technology or software industry and with knowledge of PLM & CAD solutions Excellent communication and interpersonal skills, building and maintaining strong relationships with customers and internal teams. Proven track record of driving customer satisfaction, retention, and growth. Strong problem-solving skills and the ability to think strategically and analytically. Self-motivated, proactive, and able to work independently and as part of a team. Ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Proficiency in CRM software and other customer success tools. Proficiency in English and German, both written as spoken, is mandatory. Professional certifications in customer success or related fields. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."