Skip to main content
Nemetschek logo

Customer Success Manager - Allplan

Nemetschek
4 days ago
Full-time
Remote friendly (Lyon, Auvergne-Rhône-Alpes, France)
Worldwide
Customer Success Manager

CUSTOMER SUCCESS MANAGER (F/M/D) - ALLPLAN

Location: France, Lyon (office or hybrid)

 

OVERVIEW 

ALLPLAN is a global provider of BIM design software for the AEC industry. True to our “Design to Build” claim, we cover the entire process from the first concept to final detailed design for the construction site and for prefabrication. Allplan users create deliverables of the highest quality and level of detail thanks to lean workflows. ALLPLAN offers powerful integrated cloud technology to support interdisciplinary collaboration on building and civil engineering projects. Around the world over 600 dedicated employees continue to write the ALLPLAN success story. Headquartered in Munich, Germany, ALLPLAN is part of the Nemetschek Group which is a pioneer for digital transformation in the construction sector. 

 

POSITIONS’ GOAL

The Customer Success Manager builds and nurtures strong relationships with a portfolio of global architecture and engineering customers, ensuring they achieve significant value from the company’s suite of 3D BIM software tools. The CSM is responsible for onboarding, product adoption, retention, and managing a quota for renewals, expansion, and cross-selling opportunities. This role serves as a trusted advisor, strategic partner, and commercial advocate, working closely with cross-functional teams to deliver customer and business outcomes. 

 

TASKS

  • Own all aspects of the customer relationship lifecycle (onboarding, training, periodic check-ins, solution adoption, and satisfaction tracking).
  • Meet or exceed assigned renewal, expansion, and cross-sell quotas by identifying growth opportunities and negotiating renewals and expansions.
  • Proactively forecast pipeline for assigned accounts and report progress to the Team Lead.
  • Drive customer engagement and usage through tailored enablement plans, maximizing adoption of ALLPLAN BIM software solutions.
  • Troubleshoot and resolve client issues, liaising with Support and Product teams for timely resolution.
  • Gather and relay actionable customer feedback to Product/Engineering, championing continuous improvement.