You’re not only ensuring customers adopt and scale Lio after go-live, you’re turning implementations into long-term impact and customer success into sustainable revenue growth. This hands-on, product-close role gives you a clear path to building and leading the Customer Success function.

What You'll Do

In this role, you will:

• Own enterprise customers post-go-live, driving adoption, measurable value, and long-term success

• Identify optimization and expansion opportunities, proactively increasing usage and impact

• Partner closely with Implementation, Product, and Engineering to ensure seamless operations and continuous improvement

• Translate customer insights and usage data into actionable product feedback

• Own Net Revenue Retention (NRR) for your portfolio, driving value-based upsell and sustainable growth

• Build and define Customer Success standards, KPIs, and processes, with a clear path to leading the CS function as we scale

Your Profile

You’re a good fit for this role if you:

• Have experience in Customer Success, implementation, consulting, or a similar enterprise-facing role

• Have worked with enterprise customers in complex system landscapes

• Understand business processes, integrations, and software-driven change

• Think in outcomes and value, not activities

• Are structured, proactive, and comfortable owning both relationships and revenue

• Bring high ownership and enjoy building scalable structures from scratch

• Have experience in procurement, P2P, or ERP systems (strong plus)

Why Join Us?

Join Lio and shape the future of AI in enterprise procurement. Drive real customer impact, influence product and growth strategies, and own initiatives end-to-end, with high ownership and a clear path to leading Customer Success as we scale. Are you in?

Have questions about the role? Feel free to reach out to Anika!