Customer Success Manager - AI Trainer - Freelance - 8-20 hrs/week - Remote

Freelance | 8–20 hrs/week | Remote (EU/UK)

Are you a skilled customer success manager who wants to apply your expertise in a new and impactful way?

Do you have 8 to 20 hours per week available alongside your current role or consulting work?

We are seeking experienced customer success professionals based in the EU or UK to help improve advanced AI systems.

What you’ll be doing

We are 10x.team, a platform for fractional and freelance professionals. We partner with leading AI labs to improve large AI systems.

Your role is both practical and high impact. You will:

• Review and refine AI-generated responses related to customer success, account management, and client engagement.

• Evaluate outputs for technical accuracy, clarity, and commercial realism.

• Draft complex customer scenarios such as onboarding journeys, troubleshooting escalations, renewal negotiations, or feedback management.

• Create variations of scenarios from different perspectives, such as client, success manager, or executive stakeholder.

• Identify weaknesses in customer experience logic, communication effectiveness, or issue resolution approaches.

In simple terms:
You will assess and improve AI-generated content to ensure it reflects real-world customer success practices, effective client interactions, and industry standards.

This is not account administration or client support. Instead of working on individual cases, you will help improve how AI systems understand and reason about customer success at scale.

Your input directly improves AI performance on customer engagement and support-related topics.

Who this is for

You are:

• An experienced customer success, account management, client support, or engagement specialist

• Based in the EU or UK

• With several years of experience in customer success, client management, support operations, or related fields

• Skilled in client relationship management, problem resolution, and communication best practices

• Available 8 to 20 hours per week

• Able to start in the coming weeks

This role is fully remote and flexible—perfect alongside existing professional commitments.

Why join

• Flexible hours

• Fully remote

• Apply your customer success expertise in the field of AI

• Contribute to improving widely used AI systems

• Clear scope and structured onboarding

• Potential for longer-term collaboration based on performance

Screening process

The process is straightforward and fully guided.

After applying, you will complete:

• A short AI-based interview

• A brief written evaluation focused on customer success scenarios and reasoning

• A compliance check to verify your identity and professional background

If approved, you will be onboarded and can start shortly after.

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