Customer Success Manager

ABOUT THE COMPANY:  

OAG is a leading data platform for the global travel industry, offering an industry-first single source for supply, demand, and pricing data.  
 We empower the global travel industry with high-quality, relevant datasets that cover the entire journey, from planning through customer experience.    

Headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania. For more information, visit 
www.oag.com 

We’re now looking for a Customer Success Manager to join our global team, supporting a portfolio of high-value airline pricing customers and driving measurable growth through data-led value delivery.

WHAT YOU’LL BE DOING:

As a Customer Success Manager, you’ll be a strategic partner to your customers — connecting their commercial objectives to meaningful product adoption and measurable business outcomes.

You’ll own success planning, lead quarterly business reviews, and proactively identify opportunities to expand how customers use OAG’s aviation data solutions — contributing directly to our ambitious growth targets.

• Identify and unlock growth opportunities across products, teams, and use cases. Proactively surface new ways customers can leverage OAG data to support pricing, scheduling and competitive strategy.
• Lead onboarding, enablement and optimisation initiatives. Monitor usage trends, reduce time-to-value, and ensure customers are getting maximum impact from their investment.
• Develop strong customer advocates and capture insights that influence product development and go-to-market strategy. Partner closely with Product, Sales and Operations to deliver integrated solutions.

ABOUT YOU: 

• You understand modern CS principles — value realisation, health scoring, success planning and data-driven engagement — and can translate business goals into structured success strategies.
• Comfortable working with usage analytics and customer intelligence to identify trends, mitigate risk and uncover growth opportunities.
• Confident presenting to senior stakeholders, running executive business reviews, and translating technical capability into business impact.

WHAT YOU'LL BRING:

• Experience in Customer Success, Strategic Account Management or Consulting within B2B SaaS or data/analytics
• Proven track record of driving product adoption and consumption growth
• Experience running executive QBRs and structured success plans
• Cross-functional collaboration with Sales, Product and Operations
• Familiarity with CS platforms (e.g. Planhat, Gainsight, ChurnZero)
• Salesforce or similar CRM experience
• Understanding of SaaS growth metrics (NRR, expansion, consumption models)

WE WILL OFFER YOU: 

• A dynamic work environment at OAG, fostering innovation in a progressive, non-hierarchical culture, where passionate tech enthusiasts continuously develop new products and solutions with a focus on improvement for the aviation industry. 

• Flexible working arrangements that allow remote work or office attendance. 

• An attractive compensation and benefits package, including private health insurance, a company bonus scheme, and voluntary participation in a company-supported retirement scheme. 

• A generous annual leave policy, growing with each year of service, and a day off during your birthday month. 

• Participation in team-building activities, team workshops, and group learning sessions.