Customer Success Manager

About Nabla

We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine.

Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most - patient care. Today, over 100,000+ clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day.

We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows.

Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere.

This is a great time to join us!

We are seeking an experienced Customer Success Manager to join our growing team.

In this role, you will be the primary point of contact for our France accounts, ensuring their success and satisfaction with Nabla.

You will manage relationships with customers, drive product adoption, work with our France sales team to ensure retention and growth, and work closely with our product team to shape the product roadmap based on customer feedback.

Our offices are based in Paris (Arts et Métiers), with a policy of 2 days remote, 3 days in office.

This role is also open to remote-based candidates (within France), requiring a presence in Paris 2 days every 2 weeks (travel expenses assured by Nabla)

Key Responsibilities

• Customer Relationship Management: Develop and maintain strong relationships with users, understanding their needs and helping maximize the impact of our product. Assess and demonstrate value to customer stakeholders. Ensure adoption at every stage : from pilot/test phases to large scale deployments, developing champions of Nabla’s product.

• Provider Onboarding: Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product.

• Ticket Management/Support : Own client tickets for each POC and roll-out within your scope (functional support, prompt writing support)

• Performance Tracking: Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders. Ensure communication with users when gap in metrics are identified and find solutions to ensure adoption

• Customer Expansion: Collaborate with the sales team to identify and secure expansion opportunities with existing customers.

• Feedback and Advocacy: Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.

Qualifications

• Experience: 5+ years of experience in customer success, account management, or a related role.

• Industry Knowledge: Mandatory experience in the healthcare industry (experience within healthcare providers is a plus), and deep knowledge of clinician needs

• Communication Skills: Excellent interpersonal and communication skills, with the ability to build trust, and to present effectively to large user groups.

• Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.

• Technical Aptitude: Ability to quickly learn and understand complex technical products and explain them to non-technical users.

• GenAI knowledge, specifically being able to improve prompts

• Adaptability: Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively.

Life at Nabla

When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed.

We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our users asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes.

We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), enjoy regular off-sites to gather the team, and travel to see each other in places like NY, Paris, San Francisco, and many other vibrant cities. Oh, and we’re constantly snacking on chocolate or nuts!

If this sounds like an environment you’ll thrive in, we look forward to reading your application!

Our Values at Nabla

Joining Nabla means being part of a team that shares a commitment to excellence, humility, growth, and inclusion.

Every day is a new chance to excel

We aim for nothing less than the best and are willing to put in the effort and dedication required to exceed standards. We learn from yesterday’s failures and do better every day.

Stay humble

There’s no place for ego in our team. Our collective success is more important than individual achievements. We see humility as wisdom — keeping focus on the bigger picture.

Feedback is a gift

We embrace feedback and foster a culture of trust and respect that helps everyone grow. We communicate openly about both achievements and challenges, and we actively involve each other in finding solutions.

Committed to diversity

We recognize the ongoing challenge of diversity in tech. Our responsibility starts with fostering an inclusive environment where everyone feels empowered to be their authentic selves and do their best work.

Diversity & Inclusion

Diversity and inclusivity are fundamental values at Nabla. We embrace individuals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond.

As an equal opportunity employer, we actively seek out and welcome applicants from diverse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive.

Avoid recruitment scams: Stay safe and informed

There is an active employment scam which is now using Nabla to collect personal information or financial scams. If you’re contacted by a Nabla recruiter, please ensure whomever is contacting you truly represents Nabla and is utilizing a nabla.com email address. We will never ask for the exchange of any money or credit card details during the recruitment process. Nabla utilizes a hiring platform for all applications; please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Nabla. You can find more information following this link.

Nabla does not accept unsolicited CVs from recruiters or employment agencies in response to the Nabla Careers page or a Nabla social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Nabla.