Customer Success Manager

BIScience is seeking for a Customer Success Manager to join our fast-growing team. In this role, you will play a pivotal part in supporting our local and international customers by providing technical assistance, account management, and proactive solutions.

We are looking for someone with a strong background in data services, who possesses robust analytical and Excel skills, and ideally, previous experience working with data-driven or SaaS products. You should have a keen interest in technology and business and be comfortable in a customer-facing role, serving as the primary technical and commercial contact and advocate for our clients.

Responsibilities:

• Serve as the main point of contact for customer sales and technical requests.
• Own and actively manage an assigned book of business, driving deeper adoption and expanded use of BIScience solutions across each client account.
• Identify and pursue growth opportunities to drive revenue expansion.
• Facilitate new account setups and ongoing user management.
• Act as the customer’s advocate internally, collaborating with product management, engineering, sales, and finance teams.
• Track and monitor technical cases, proactively identifying areas of concern to ensure timely resolution.

Requirements

• 4+ years of experience in Customer Success, Account Management, or Technical Support in a SaaS or data-centric business. 
• Strong understanding of data delivery concepts such as ETL pipelines, data formats (JSON, CSV), and integrations. 
• Experience with SQL and database management tools– required. 
• Proven track record of managing customer relationships, renewals, and retention. 
• Experience with customer success tools ( e.g. Salesforce) 
• Excellent communication skills with both technical and non-technical stakeholders; fluent in English. 
• Ability to manage multiple accounts and priorities in a fast-paced environment. 
• Experience supporting enterprise customers with complex integrations