Customer Success Manager

Are you passionate about technology and Data Intelligence? Would you like to help our clients improve their strategy to boost their sales? Would you like to be part of an innovative project with a young, dynamic, and growing team? If so, we are looking for you!

About UVE Solutions

With more than 18 years of specialisation in the FMCG sector, we are the technological partner of leading food and beverage companies, managing projects across more than 28 countries.

We guide our clients' commercial strategy by providing them with the technologies and data intelligence to drive sales and improve performance in fragmented markets.

What do we offer you?

🚀 A place where you’ll never stop growing and developing, even if that means taking on new challenges that push you out of your comfort zone. We promise you an incredible journey, and you’ll always have someone by your side to help you succeed.

🚩 Career development and training plans to help you take on new challenges.

🏢 Our office! Discover our modern, tech-driven office in Sant Cugat or remo work in Madrid.

⏱️ Work-life balance matters to us, which is why we offer a hybrid working model (3–4 days a week in the Sant Cuggat office ), flexible working hours, and shorter Fridays.

🫱🏼‍🫲🏼 UVE Member Get Member Program: Refer a friend who joins UVE, and you’ll get a bonus!

⭐ Flexible benefits plan: meal vouchers, transport, childcare, and health insurance.

🍽️ On the days you work from the office, you can order lunch through our catering service, and UVE will cover €5 of your meal.

And most importantly… the best working environment and the best team!

What will your day-to-day life be like?

We are looking for a Customer Success Manager to own the relationship, performance and growth of a portfolio of strategic customers. In this role, you will act as the trusted advisor and commercial owner of your accounts, ensuring customers get maximum value from UVE’s platform while identifying and driving new growth opportunities.

• Own the relationship, satisfaction, retention and commercial performance of your assigned accounts.

• Understand each customer’s Route to Market, distributors, decision-makers and business priorities.

• Lead customer onboarding and adoption, coaching Key Users and supporting distributor onboarding.

• Ensure platform configurations, reports and dashboards remain aligned with customer needs, working with Delivery on technical execution.

• Lead QBRs and strategic meetings (SteerCos) to demonstrate value and maintain strong engagement.

• Identify and qualify upselling and cross-selling opportunities, building value propositions and business cases.

• Act as the commercial owner of your accounts, developing account plans to drive revenue, retention and growth.

• Manage renewals, pricing discussions and commercial negotiations in collaboration with internal teams.

• Maintain an accurate view of account opportunities, risks and forecasts in CRM.

• Monitor customer satisfaction, NPS, usage and churn signals, implementing action plans to strengthen relationships.

• Act as the voice of the customer, sharing insights and feedback with Product and other internal teams.

• Collaborate closely with Business Development, Project Managers, Marketing and Pre-sales teams.

Our ideal candidate profile

• 5–8 years of experience in Customer Success, Account Management, Business Consulting or similar business-facing roles, ideally within the FMCG/CPG industry.

• Strong understanding of commercial strategy and Route to Market (RTM), including distributor networks, sales processes and the challenges of managing fragmented markets.

• Experience managing custo