Customer Success Manager

We’re looking for a Customer Success Manager (FO) to drive customer value, adoption, and growth across the Nordic region. In this role, you’ll act as a trusted advisor to our customers ensuring they achieve measurable outcomes and long-term success with Truvio’s solutions.

You’ll collaborate closely with Sales, Pre-sales, Services, and Support teams, becoming a key interface between Truvio and our customers throughout the entire lifecycle.

What You’ll Do

Customer Engagement & Value Delivery

• Own customer onboarding, adoption programs, and success planning

• Define success metrics and track measurable outcomes

• Build strong executive-level relationships with strategic customers

• Act as a trusted advisor and escalation point

• Represent Truvio as a brand ambassador with a customer-first mindset

Strategy & Business Alignment

• Understand customer priorities and align solutions to business goals

• Execute strategies to drive adoption, satisfaction, and retention

• Partner with Sales and cross-functional teams to support customer success

• Identify and support upsell and cross-sell opportunities

Growth & Risk Management

• Drive expansion through increased solution adoption and add-ons

• Proactively manage at-risk accounts and define recovery strategies

• Handle churn and downsell scenarios with clear reporting on ARR impact

Performance & Continuous Improvement

• Track key metrics such as customer health, churn, CSAT, and upsell ARR

• Use insights to refine strategies and improve outcomes

• Feed customer feedback into product and service improvements

• Help optimize processes, playbooks, and tools to scale Customer Success

What You Bring

• ~5+ years of experience in Customer Success or similar roles

• Strong understanding of customer value and lifecycle management

• Experience managing projects and complex stakeholder environments

• Excellent skills in Excel, PowerPoint, and Word

• Commercial mindset with strong business awareness

• Familiarity with Customer Success tools (e.g., HubSpot, Gainsight) is a plus

• Bonus: Experience with Microsoft FO/BC ISV ecosystem or CFO/Supply Chain domains

Who You Are

You’re a curious and proactive professional who enjoys learning and continuously improving how things are done. You bring a strong sense of ownership to your work and thrive in environments where you can combine structure, data, and problem-solving to create meaningful results.

You’re highly collaborative and build trust easily across teams and stakeholders, thanks to your clear communication and ability to stay organized, even in complex situations. When challenges arise, you remain calm and solution-focused, approaching problems with a practical and positive mindset.

You have a strong work ethic and prefer to stay one step ahead, anticipating needs rather than reacting to them. Most importantly, you’re motivated by helping customers succeed and take pride in delivering real, measurable impact.

Other information