Customer Success Manager
SinchSinch is pioneering the way the world communicates. More than 175,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
ClickSend, a brand of the Sinch SMB group, is a rapidly growing and fast-moving business with an enviable situation of having a high deal flow of inbound sales opportunities which many of self-convert. However, greater opportunities are available with the sales team to assist with pricing and product queries as part of that conversion.
About the role
The Customer Success Manager (CSM) will cover clients within Europe and is responsible for maximising conversion of a high inbound flow of predominantly SMB customers. This position is an individual contributor, meaning you need to be a self-starter, comfortable wearing multiple hats and able to operate independently with confidence. You will work as part of a broader Sales team across the US, UK, France and Australia. The role suits a goal-oriented Sales professional who is comfortable identifying opportunities to pursue, qualifying leads and closing, and motivating themselves to achieve their objectives.
With the UK being one of our expansion regions in 2026, this role isn’t just about selling. It’s about working closely with Marketing and Product to ensure we see growth and success within the UK and Europe.
The role is based in the UK and is a remote role. It reports to the Director of Sales.
About you
Proven sales phone skills, customer success or inside sales experience, ideally gained within a SMS, SaaS or telecommunications environment
Track record of overachieving targets, and able to articulate numbers
Adept at identifying and executing on opportunities
Customer focus and genuine interest in understanding their needs
Strong communication and telephone skills, and comfortable engaging at all levels of our business
Ability to multitask, prioritise and manage time effectively
Excellent analytical, written, and verbal skills in English.
Ability to self-start and work under own judgement and initiative
Big plus:
Other European language
Salesforce Experience
Our corporate language is English, please submit your application in English.
At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.
Applicants must:
Hold a UK or EU/EEA citizenship.
Have a valid UK work permit.
Our hiring process
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!