Customer Success Manager

Who we are

At OpenUp, our mission is to make mental well-being accessible to everyone. Following a ‘high tech & high touch’ approach, we support companies, their employees, and their families with proactive and practical mental health services. Through our digital platform, clients can access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and a team of committed mental well-being experts. As we believe that mental and physical well-being are deeply connected, we have also added Lifestyle Experts to our offering, focusing on nutrition, exercise, and sleep. We offer a truly holistic approach that helps people take ownership of their health. We’re proud to work with forward-thinking organizations and are committed to raising the bar on accessible care.

OpenUp was ranked in the Top 3 on LinkedIn’s Top Startups list for 2023, 2024 & 2025 and is continuously growing. We are expanding our international teams and we are searching for like-minded talent. We are already serving 1500+ companies (e.g. Rituals, Deloitte, Decathlon, KPMG, and McDonalds), through which 500K+ employees have access to our product.

About you

You're a dynamic Customer Success Consultant, passionate about promoting mental well-being and building enduring customer relationships. Your role is integral to our mission at OpenUp, as you help our clients grow and find continuous value in our services. With a blend of commercial acumen, empathy, and a deep understanding of our offerings, you will be at the forefront of expanding our customer relationships and ensuring their long-term success and satisfaction.

Your role

• Strategic Account Management: Oversee the health and growth of customer accounts, focusing on long-term success and expansion.
• Quarterly Business Reviews (QBRs): Conduct QBRs, providing insights into ROI and aiding clients in developing business cases for extending their contracts.
• Stakeholder Engagement: Build relationships with executive sponsors and senior stakeholders, ensuring a multi-threaded approach within customer organizations.
• Customer Insights and Value Expansion: Regularly provide customers with actionable insights and demonstrate the tangible value of our services, encouraging contract growth.
• Collaboration with Teams: Work closely with implementation consultants and support roles to ensure a cohesive customer journey.
• Account Responsibility: Take full ownership of customer accounts, ensuring their overall success and satisfaction with OpenUp’s services.

Required Skills:

• Proven experience in customer success or relationship management, ideally in a tech or mental health-related field.
• Exceptional communication and interpersonal skills.
• Skilled in engaging with and influencing stakeholders at various levels.
• Proficient in understanding and leveraging customer success metrics and engagement indicators.
• Ability to handle multiple projects and priorities in a dynamic environment.
• Fluency in Dutch. 

Desirable Skills and Experience:

• Background in mental health advocacy or related fields.
• Strong project management and organizational skills.
• Experience in a fast-paced, growth-oriented company.

What you can expect 

Joining OpenUp means being part of a fast-growing company that's doing something meaningful. You'll work with a diverse and international team. We like to have fun together with a lot of team building activities like our weekly ‘borrels’ and after work sport classes, the yearly ski-trip and our Padel tournament. Which makes our work fun, challenging and dynamic. Apart from this, we offer: 

• €1500 annual personal development budget
• ClassPass: OpenUp contributes towards your classpass membership 
• Monthly home internet/phone contribution (50EUR)
• Daily healthy and vegetarian lunch at our office.
• Regular office yoga, meditation classes or breathing exercises
• Flexible work model (hybrid and options for remote work).
• Monthly drinks and company wide summer fest and other fun activities.
• 27.5 vacation days per year.
• Free and unlimited access for you and your family to all our products, including our psychologists.

Next steps

Excited about this role at OpenUp? We love to learn more about you. Send us your application through our website and we will be in touch with you soon.

At OpenUp, everyone is welcome to apply - regardless of color, age, gender, nationality or any other label. We embrace what makes you unique and we believe that a diverse team is crucial to success. If you are ready to OpenUp, join us!