Customer Success Manager

At AltaPay, we make payments simple for everyone. From agile startups to global enterprises, we help businesses manage payments across online, in-store, and mobile channels all through one unified, powerful platform.

We are a Danish fintech with a global mindset. Now part of the Market Pay group, we are scaling fast while maintaining the agility and innovation that define us. We’re looking for a Customer Success Manager to be the bridge between our technology and our customers' success.

🎯 Your Mission

As our Customer Success Manager, you are the trusted advisor for a portfolio of AltaPay merchants.

You won’t just manage accounts; you will help them optimize their payment strategies and extract maximum value from our platform.

This role sits at the exciting intersection of relationship management, technical consulting, and commercial growth.

🚀 Key Responsibilities

• Master the Onboarding: Guide new customers through implementation, ensuring a seamless transition to the AltaPay ecosystem.

• Be a Trusted Advisor: Build deep, long-term relationships with key stakeholders, acting as their primary advocate within AltaPay.

• Technical & Strategic Guidance: Translate complex technical questions (APIs, integrations) into business solutions in collaboration with our product teams.

• Performance Optimization: Proactively monitor transaction data to advise customers on checkout setups and new payment methods.

• Commercial Ownership: Lead the commercial health of your accounts by handling contract updates, addendums, and identifying expansion opportunities.

• Cross-Team Collaboration: Work hand-in-hand with Product, Sales, and Support to ensure we deliver on our promises every single day.

🌟 What We’re Looking For

You are a proactive communicator who thrives on seeing customers succeed. You should bring:

• Experience: A background in Customer Success, Account Management, or Technical AM (ideally in Fintech, SaaS, or Payments).

• The Hybrid Mindset: You are equally comfortable discussing business ROI and technical API integrations.

• Organization: You can juggle multiple high-value relationships without dropping the ball.

• Languages: Fluency in Danish and English is essential (written and spoken).

💡 Bonus points for:

• Familiarity with the payment landscape or eCommerce ecosystems.

• Hands-on experience with HubSpot, Jira, or similar technical tools.

🎁 What’s in it for You?

• The Package: A competitive salary and comprehensive health/welfare benefits.

• The Environment: A collaborative, high-energy fintech team where your voice matters.

• The Reach: Work with some of the most prominent merchants across Europe.

• The Future: Significant career development opportunities within AltaPay and the wider Market Pay group.

🌈 Diversity & Inclusion

AltaPay is an equal-opportunity employer. We value diversity and welcome applicants from all backgrounds, without discrimination of any kind.