Customer Success Manager
Juniper EducationWelcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators. Whether you're developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.
Our mission statement says it all: We look after you, so that you can look after our children.
Dedicated to our core values, we are committed to:
Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.
Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.
Passion: Because we love what you do, you’re at the heart of everything we do.
Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.
Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts!
We are looking for a proactive Customer Success Manager to be the key link between Juniper and our customers. You will ensure each customer gains maximum value from our products and services, helping to optimise pupil learning outcomes while supporting the growth of our business.
You will work closely with customers, as well as our sales, onboarding, support, and marketing teams, to create seamless experiences, strengthen relationships, and unlock new opportunities within your accounts. Your success will be measured through high levels of customer retention and the identification of opportunities to grow revenue within your portfolio.
Key Responsibilities
Help customers realise value from our software and optimise pupil learning opportunities
Source, generate, and build new revenue from existing customers
Work with a range of stakeholders in education settings to embed Juniper’s software and innovations
Ensure successful renewals and identify opportunities to unlock growth potential in your accounts
Collaborate with sales and onboarding teams to provide a smooth transition from sales to post-sales support
Work closely with the support team to deliver a seamless, high-quality customer experience
Partner with marketing to ensure communications are school-centric
Develop trusted advisor relationships with key customer stakeholders
Use the Juniper Success Framework and your knowledge of education to guide successful implementation and usage of our products
Identify at-risk customers and proactively intervene to turn situations around
About You
Excellent verbal and written communication skills
Minimum of one year relevant experience in customer success, account management, sales, project management, or education
Ability to quickly gain deep knowledge of Juniper’s solutions, capabilities, and best practices
Strong understanding of customer requirements, goals, and current use of software
Ability to manage complex customer projects involving multiple stakeholders and systems
Strong organisational skills with the ability to prioritise, multi-task, and perform under pressure
Interview process
1st stage Interview
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at recruitment@junipereducation.org
Juniper Education Benefits
Day 1 right to company sick pay
Enhanced annual leave entitlement
Opportunity to purchase additional leave
Entitlement to carry over leave to next entitlement year
Day 1 access to 24/7 GP & prescription services
Day 1 access to rewards platform
Cycle to work scheme
Enhanced maternity & adoption pay
Day 1 access to employee assistance platform
Funded development/Qualification opportunities
Voluntary health care cash plan
Voluntary private medical insurance
Plus more!
Please note: We are unable to provide visa sponsorship at this time.
Applications to be submitted by midnight 23rd March 2026