Customer Success Manager

Position Overview

We're looking for an exceptional Customer Success Manager who lives and breathes the customer experience. This is not a passive account management role — it's a high-impact, hands-on position for someone who thrives on building deep relationships, solving complex problems, and turning customers into lifelong advocates of Blink Charging.

From the moment a contract is signed, you are the face of Blink to your customers. You own the relationship end-to-end, ensuring every touchpoint — from onboarding to escalation — feels seamless, proactive, and world-class. You don't wait for problems to find you. You anticipate them. You solve them. And then you make the experience even better.

Here's What You'll Do:

White Glove Service from Onboarding Through the Entire Customer Journey

▸ Own the post-sale handoff and serve as the single named point of contact from day one — no hand-offs, no confusion, just clarity.

▸ Deliver a premium, structured onboarding experience that sets customers up for immediate success with Blink's charging infrastructure and software platform.

▸ Coordinate across internal teams — technical, operations, field services — to ensure flawless deployment and go-live.

Day-to-Day Customer Partnership

▸ Act as the named, dedicated CSM for a portfolio of strategic accounts — your customers know your name, your number, and trust you completely.

▸ Build proactive relationships with key stakeholders from operations managers to C-suite sponsors, ensuring Blink is embedded as a strategic partner, not just a vendor.

▸ Monitor account health, usage data, and charging network performance to get ahead of issues before they become problems.