Customer Success Manager
Go1 EuropeAt Go1, we’re on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to a global brand - we’ve grown by solving hard problems, embracing ambiguity, and never standing still.
If you thrive on change, get energy from big, complex challenges, and are excited to grow fast alongside smart, ambitious people, then Go1 might be exactly what you’re looking for. We offer autonomy with accountability, space to experiment, and the opportunity to shape solutions that impact millions of learners worldwide. We don’t have all the answers — and that’s the point. We figure it out together. Every line of code, every conversation, every bold idea helps move us closer to our mission: to enable individuals, organizations, and society to progress. There’s still so much to build — and even more to discover. Go there with us...
As our new Customer Success Manager for France, you will manage a portfolio of customers, supporting some of Go1’s most established enterprise and mid-market customers in the French and South EMEA market.
Your focus will be protecting customer relationships, increasing adoption of Go1’s content solutions and helping customers achieve measurable value from their partnership with us, on the Go1 product and on the Coorpacademy product, which is a part of Go1. You will build relationships across each customer organisation, lead strategic account planning and collaborate with teams across Go1 to manage implementations, resolve risks and identify sustainable growth opportunities.
This is an important role for our French Customer Success team based out of Paris, and requires someone who can confidently manage complex relationships while maintaining a strong focus on retention, customer health and commercial outcomes.
What you will do
- Own the ongoing success of a portfolio of enterprise and mid market customers in France and South EMEA.
- Build trusted, multi-threaded relationships with customer stakeholders, including senior executives and decision-makers.