Customer Success Manager
CloudsmithTL;DR: We’re seeking a technically minded Customer Success Manager to guide mid-market customers in securing their software supply chains, driving adoption of Cloudsmith and ensuring every customer sees lasting value.
About Cloudsmith
Cloudsmith is the world’s most powerful artifact management platform. Software organizations of all sizes rely on Cloudsmith to control and secure their software supply chains. Cloudsmith allows customers to manage curated private repositories that proxy public open-source software registries. Developers use these repositories as their trusted source for build artifacts. We support over 30 formats, including the most popular languages, package managers, operating systems, and AI and container protocols.
We’re aimed at the enterprise, with built-in comprehensive security and advanced features for policy enforcement, integrations, and observability. Customers consider Cloudsmith critical infrastructure, a central part of their software build chain.
Cloudsmith is built by developers, for developers. We treasure the developer experience. The Tao of Cloudsmith expresses the values we live by every day. This is a special company, and now is a great time to join us.
The Role
As a Customer Success Manager, you will play a crucial role in building strong, lasting relationships with customers of all types, ensuring they derive maximum value from Cloudsmith. You will be the trusted advisor and advocate for our clients, working collaboratively with them to achieve their objectives and fostering customer loyalty. You’ll have the opportunity to play an integral role across the whole customer journey.
You’ll help our customers manage and secure their software supply chain, and improve their developer experience. You’ll share best practice, drive adoption and ensure customers see continuous value.
Key Responsibilities
Act as a trusted advisor on software supply chain security and artifact management best practice.
Work with platform, DevOps, and security stakeholders to align workflows, governance, and compliance needs.
Drive continuous usage of key features like policy enforcement, provenance, and access controls by guiding customers on set up
Monitor customer health, adoption metrics, and usage patterns; surface insights that protect supply chain integrity.
Run regular check-ins and value reviews to show clear outcomes, improvement, and roadmap alignment.
Manage risks and blockers early, keeping projects on track and customer teams confident.
Troubleshoot issues affecting builds, distribution, or integrations, and coordinate resolution with engineering and support.
Capture customer feedback and turn insights into product and process improvements.
Required Experience, Qualities & Skills
4-6 years in Customer Success, a similar role or a background in software development
Experience working with technical software products or developer tooling
Critical thinking and problem-solving are what drive you
Demonstrable experience in maintaining commercial relationships
Eagerness to learn and be unafraid to admit what you don’t know
Familiarity with working in a fully remote, asynchronous environment and thriving!
An enthusiastic and effective communicator (using English): you should be able to appeal to and communicate with both technical and non-technical listeners alike
Deeply passionate about your craft: we deeply care that you care
In short, you are:
Highly skilled
Creative
Hands-on
Adaptable
Detail-oriented
Fast
Impact & Opportunity
This role offers the opportunity to shape how some of the world’s most demanding engineering teams secure and manage their software supply chains. You’ll be at the heart of the customer journey, translatin