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Customer Success Associate I

2K
2 days ago
Full-time
On-site
Madrid, Community of Madrid, Spain
Customer Success Associate

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K, renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role. If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

What We Need:

The Customer Success Associate I is an entry-level role focused on delivering exceptional customer service by addressing customer inquiries, troubleshooting basic issues, and ensuring customer satisfaction. This role serves as the foundation for building technical expertise and customer service skills. Associates in this role are also expected to contribute to team projects, gaining exposure to collaborative work and process improvement initiatives.

What You Will Do:

  • Customer Support and Issue Resolution 
    • Respond promptly and professionally to customer inquiries via email, chat, or other communication channels. 
    • Troubleshoot and resolve basic technical issues on PCs, Sony, and Microsoft consoles, ensuring customer satisfaction. 
    • Escalate complex or unresolved issues to Tier II associates or management, ensuring proper follow-up. 
  • Knowledge Building and Training 
    • Build foundational knowledge of company products, services, and processes to provide accurate information to customers. 
    • Participate in training sessions and team meetings to enhance product knowledge and customer service skills. 
  • Documentation and Record Keeping 
    • Maintain detailed and accurate records of customer interactions, resolutions, and feedback. Collaborate with team members on assigned projects, such as process documentation, customer feedback analysis, or system updates. 


Knowledge Base Contribution 

    • Contribute to the development of the Knowledge Base by identifying common customer issues and suggesting content updates. 

Who Would Be A Great Fit:

  • Behavioral
    • Demonstrate the ability to adhere to established guidelines and procedures when addressing challenges.
    • Effectively communicate progress, challenges, and outcomes related to assigned tasks.
  • Technical
    • Possess foundational knowledge of tool