Customer Solutions Architect BENE

Location: BEL - Zaventem | Job-ID: 221086 | Contract type: | Business Unit: Sales & Pre-Sales & Alliances

Life on the team

Managed Services Sales is a specialist sales function accountable for securing and growing services revenue and the contract base. Customer Solutions Architects work across industry sectors and the services portfolio, bringing the voice of the customer into campaign strategy and ensuring proposed outcomes are aligned to customer goals, market direction and organisational strengths. 

What you will do

Shape strategic opportunities

• Engage early, before solution decisions are fixed, to maximise the team’s ability to influence customer strategy, broaden the opportunity and differentiate the proposition
• Work with the opportunity owner to define campaign strategy, strengthen qualification and set the overall direction of new business, renewal, complex growth and service-extension opportunities
• Own the strategic solution narrative and integrated service direction, working with the opportunity owner and specialist leads to shape a differentiated, commercially viable and deliverable proposition
• Understand the customer’s business priorities, operating context, desired outcomes and constraints, then translate them into a coherent service-led solution direction
• Help customers connect their current operating environment to a credible future service model, identifying the transformation, transition and organisational implications of the proposed direction 
• Join the dots across customer needs, market trends and internal capabilities to identify opportunities, challenges, dependencies and areas of value creation

Guide, advise and influence

• Act as a senior customer-facing advisor and articulate Managed Services strategy, vision and value propositions to executive and C-suite stakeholders
• Guide customers and internal teams through complex choices using clear, straightforward and outcome-focused communication
• Influence opportunities towards strengths that are valuable to the customer, commercially viable and operationally deliverable
• Provide thought leadership on service evolution, innovation, technology trends and changing market expectations