Customer Onboarding Specialist - French Market
AmenitizAbout the role
As a Customer Onboarding Specialist, you’ll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one.
This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.
Your mission
Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.
Train and support hoteliers in a practical and engaging way, helping them become autonomous users.
Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.
Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.
Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.
Share customer feedback and ideas with the team to continuously improve how we onboard new clients.
About you
You are a native French speaker with outstanding communication skills in English, and you are fluent in at least one of the following languages: Spanish, Italian, or Portuguese.
You have 1+ years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus.
You enjoy helping people, explaining things clearly, and making complex topics easy to understand.
You are curious, proactive, and comfortable asking for support and feedback.
You are empathetic, customer-oriented, and able to adapt your communication style to different people.
You are organized, reliable, and motivated to learn and grow in a team environment.
You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.
Our Benefits
Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.
Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we’ve got you covered.
Stock options - Be a part of our success with real ownership in Amenitiz.
Get paid whenever you want - No need to wait until the end of the month - access your salary anytime.
Flexible benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options.
Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
Fuel your curiosity - We'll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track