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Customer Onboarding Specialist - French Market

Amenitiz
Full-time
On-site
Barcelona, Catalonia, Spain
Onboarding Specialist

At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 14,000 hoteliers worldwide, we’re more than just another SaaS scale-up. We’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

At our Barcelona office, we turn positivity into progress, ownership into bold ideas, and collaboration into results that matter. Every day, we push boundaries, celebrate growth, and create an environment where our people can thrive, make an impact, and shape the future together.

About the role

As a Customer Onboarding Specialist, you’ll be one of the first people our customers interact with after joining Amenitiz. You’ll play a key role in helping hoteliers and property owners start their journey with confidence, guiding them through our platform and making sure they see real value from day one.

This is a hands-on, customer-facing role where your work has a direct and visible impact on customer satisfaction and product adoption. You’ll be supported by a Team Lead and work closely with your team, using clear processes and tools while growing your skills in SaaS and customer experience.

 
Your mission
  • Help new customers successfully launch with Amenitiz and feel confident using the platform from the very beginning.
  • Train and support hoteliers in a practical and engaging way, helping them become autonomous users.
  • Build strong relationships with your assigned customers and contribute directly to their satisfaction and retention.
  • Be a reliable point of contact during onboarding, understanding customer needs and helping them find the right solutions.
  • Collaborate closely with your Team Lead and teammates to deliver a smooth and consistent onboarding experience.
  • Share customer feedback and ideas with the team to continuously improve how we onboard new clients.
About you
  • You are a native French speaker with outstanding communication skills in English, and you are fluent in at least one of the following languages: Spanish, Italian, or Portuguese.
  • You have 1+ years of experience in a customer-facing role. Experience in the travel tech industry is a strong plus.
  • You enjoy helping people, explaining things clearly, and making complex topics easy to understand.
  • You are curious, proactive, and comfortable asking for support and feedback.
  • You are empathetic, customer-oriented, and able to adapt your communication style to different people.
  • You are organized, reliable, and motivated to learn and grow in a team environment.
  • You are proficient in Excel; experience with tools such as Stripe, Notion, and Intercom or Zendesk is a plus.

Our Benefits

  • 💸 Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives.
  • 💊 Comprehensive health & wellness coverage – Your physical and mental well-being matter, and we’ve got you covered.
  • 💰  Stock options – Be a part of our success with real ownership in Amenitiz.
  • 🥐 A vibrant office in the heart of Barcelona – Our spacious office comes with daily fresh fruit, great coffee, after-work drinks, and a nice patio with endless sunshine.
  • 🎉 Unforgettable team experiences – From sailing the Mediterranean and Cirque du Soleil shows to poetry, cooking, and magic workshops, we love bringing the team together.
  • 💳 Get paid whenever you want – No need to wait until the end of the month—access your salary anytime.
  • 🍽️ Flexible benefits – Save on meals, childcare, transportation, and training with our tailored remuneration options.
  • 📈 Grow with us – Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
  • 📚 Fuel your curiosity – We’ll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track.

If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!