Customer Onboarding Specialist
Bizimply
1 day ago
Full-time
On-site
Dublin, Leinster, Ireland
Onboarding Specialist
Customer Onboarding Specialist
Department: Customer Services
Employment Type: Permanent - Full Time
Location: Ireland
Description
Customer Onboarding Specialists are responsible for successfully onboarding new Bizimply customers. They play a key role as the first point of contact for Customer Success in Bizimply, introducing the product to the customer and establishing the first impressions of our service. They are involved in setting up accounts, training and problem-solving for customers, while also tracking account usage and satisfaction within the onboarding period.
Key Responsibilities
- Set up and customize customer accounts to meet business needs.
- Train customers via webinars and tailored sessions to maximise Bizimply usage.
- Build strong customer relationships by addressing challenges and showcasing solutions.
- Create and execute individualized onboarding plans, tracking progress and milestones.
- Resolve customer queries promptly and manage account tasks (mergers, uploads, edits).
- Collaborate with Sales, Product, and Customer Success teams to address feature requests and improve processes.
- Develop support materials and maintain accurate CRM data for seamless customer management.
- Drive customer success through ad-hoc projects, support queries, and renewal assistance.
Skills, Knowledge and Expertise
Attention to Communication
Ensuring that information is passed on to others who should be kept informed - sharing ideas and information with relevant stakeholders, and ensuring communication is regular, consistent and relevant. Keeping their managers informed of all progress and problems
Customer Orientation
Concerned with the needs of the customer - solves problems quickly and effectively and presents a cheerful positive manner with customers.
Initiative
Identifying what needs to be done and doing it before being asked or before the situation requires it. Take action quickly and effectively.
Personal Credibility
Demonstrates concern to be perceived as responsible, reliable, and trustworthy. Commits to what they are doing, respects others, is honest, takes responsibility for their own action and carries their own workload.
Interpersonal Awareness
Noticing, interpreting and anticipating others’ concerns and feelings - listening, understanding and reacting appropriately to issues. Understands strengths and weaknesses in others and approaches people in a non-threatening way.
Time Management and Organizational skills
Using time wisely, working on tasks that have the maximum value and impact, tackling issues immediately and achieving a high level of productivity. Being prompt, working at a fast pace, displaying a bias for action and keeping close track of time and tasks to complete.
Previous experience in hospitality or retail a plus. Previous experience of working with or managing a team with a Workforce Management tool, especially Bizimply, is a big plus!
Previous experience in hospitality or retail a plus. Previous experience of working with or managing a team with a Workforce Management tool, especially Bizimply, is a big plus!