Chief Customer Officer

About Sullivan & Stanley (S&S)

S&S isn’t a traditional consulting firm, we’re building something better. We’re a team of relationship builders, consultants and entrepreneurs who believe in how work gets done matters as much as what gets delivered. Our mission is to challenge outdated consulting models with approaches that are human, pragmatic and built for modern organisations.

Our culture is grounded in our values: be transparent and honest, give more than you receive, look after one another and follow through. These aren’t words on a wall, they shape how we work, lead and grow together. We create an environment of trust, care and accountability, where people bring their whole selves to work and balance high standards with humanity.

We exist to change business for good, so the next generation, including our founder’s sons, Sullivan and Stanley, inherit organisations that are healthier, fairer and better equipped for the future. As we grow, we’re pioneering a new era of consulting through our Service-as-a-Software model, combining community, capability and technology to deliver change at scale.

Chief Customer Officer (CCO)

You’re a strategic commercial leader who knows sustainable growth comes from deep client insight, disciplined demand shaping and long-term relationships and not just transactional sales.

As Chief Customer Officer, you’ll own UK revenue and client P&L, leading everything from pipeline generation and conversion through to long-term client value.  You’ll ensure what S&S takes to market is aligned, scalable and commercially sound.

Operating at C-suite level, you’ll unify marketing, partnerships, client leadership and consulting propositions into one integrated customer strategy, defining what S&S sells, who it serves, and how we create value.

You’ll lead the customer, commercial and demand functions, set standards for how we engage clients and govern how opportunities are shaped and converted.  Working closely with the Chief Delivery Officer, you’ll ensure delivery success starts with well-shaped demand.

Reporting to the CEO, you’ll be a key member of the executive team, owning the entire customer journey, from market narrative to long-term client growth.

Executive Responsibilities

You’ll shape and lead S&S’s customer and demand strategy, driving sustainable growth across the firm.  As a key member of the executive team reporting to the CEO, you’ll own UK revenue performance, client P&L and commercial outcomes:

• Customer & Demand Strategy: Define and evolve how S&S engages markets, clients and partners, aligning with our Service-as-a-Software model and long term growth ambitions
• Pipeline Leadership: Oversee company-wide pipeline health, ensuring opportunities are well-shaped, governed and set up for successful delivery
• Proposition-Led Growth: Turn propositions into compelling market narratives, ensuring clarity in what S&S sells and how value is created
• Client Partner Enablement: Support pursuit strategies, sponsor key deals and set standards for how S&S builds enduring client relationships
• Partnerships and Ecosystem: Activate partner-led demand and joint propositions that strengthen our market impact and growth potential
• Commercial Governance: Balance ambition with pragmatism, ensuring opportunities convert into profitable, deliverable work that builds long-term client value
  

You’ll bring strategic clarity, commercial discipline and a deep commitment to how S&S grows with sustainability, quality and partnership at the core.

Key Accountabilities 

• Quality, health and sustainability of the demand pipeline 
• Conversion of demand into profitable, deliverable work
  
• Alignment of customer demand to strategy, propositions and capability 
• Clarity and consistency of S&S’s market and customer narrative
  
• Predictability and reliability of growth outcomes
  

Skills & Qualifications 

Experience 

• 10+ years’ experience in senior commercial, customer, sales, client leadership or consulting roles within professional services

• Demonstrable experience operating at executive or firm-wide leadership level, influencing growth strategy and outcomes

Commercial & Customer Leadership 

• Strong track record of building, shaping and converting high-quality pipeline

• Deep understanding of pricing, commercial models and deal structures

• Experience owning customer strategy beyond pure sales targets

Strategic & Proposition Capability 

• Ability to articulate, refine and scale value propositions across different markets and client types

• Experience aligning customer demand to delivery capability and operating models

Governance & Discipline 

• Proven experience implementing demand qualification, sales governance and commercial discipline

• Comfortable holding firm-wide standards while enabling growth

Benefits 

• Borough Market office with event space

• Monthly Gym membership 

• Access learning and development opportunities 

• Private Health Care  
• Electric Vehicle and Cycle to work schemes 
• Pension and Life Assurance 

• Hybrid working  

If you are interested in applying and meet the right criteria above, please send us a 3 minute video along with your CV to introduce yourself, your experience, why us and how you could add value to S&S.