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Business Solutions Architect (f/m/d)

Voiceline
22 days ago
Full-time
Remote friendly (Munich, Bavaria, Germany)
Germany
Solutions Architect

About Us

Do you want to take ownership from day one and actively shape the future in a growing company? VoiceLine is a fast-growing, VC-backed startup based in Munich. We build an AI-powered solution that helps field sales and service teams turn conversations into structured data efficiently. This enables customer information to be documented, analyzed, and seamlessly integrated into existing systems. Together with leading enterprise customers, we are working to make field sales future ready.

The Role

Your Mission

Your mission is to make sure every customer project starts on solid ground. Before we ever design or build a solution, you understand what the customer truly needs: their business problems, processes, and goals. And just as importantly, how they actually work with their CRM, ERP and/or third-party software today. And you stay with the project through PoC completion to make sure exactly that gets delivered. Acting as the strategic bridge between customers, Sales and Engineering in the pre-signing phase, you turn business problems into validated business requirements, align them with our product scoping, and hand them off cleanly for technical implementation.

Your Tasks

  • Lead Business-Goals-Calls with customer stakeholders (e.g. Sales Leadership, CRM/Operations Manager, IT & Data Security) to understand their problems, processes and business goals – before any solution is designed

  • Run scoping of the customer's current processes and process landscape with focus on CRM, ERP and potential third-party software used by the customer, and align them with the customer's business goals, without pre-empting technical solution design.

  • Capture the customer's growth potential and process landscape in a Scope of Work (SoW) and align it with the customer.

  • Run a handshake meeting together with Engineering and Product reviewing requirements and estimating effort to align business goals with what we can realistically build.

  • Own the handover meeting of the defined business requirements to the Post-Sales Team after signing.

  • Stay closely aligned with the FDE (Forward Deployed Engineer) throughout the PoC to verify that the technical implementation actually fulfills the business requirements defined pre-signing.

  • Escalate deviations early and to the right owner.