We're looking for a Chief Customer Officer

About Davidhorn

Davidhorn builds intelligent tools for investigators — helping police, justice, and public safety agencies capture, manage, and reason with digital evidence. Our vision is to make investigations smarter, fairer, and more effective through technology that strengthens human judgment and trust.

From our offices in Oslo, Grimstad, and Luton, our teams design and deliver solutions used by law enforcement, immigration, and public-sector agencies worldwide. We bring together decades of expertise in interview recording, evidence management, and investigative technology — and we’re now expanding into AI-driven reasoning, decision support, and investigative intelligence.

We’re entering a pivotal stage of growth — scaling internationally, modernising our platforms, and strengthening how we serve and retain customers. We’re also building a culture defined by clarity, energy, and discipline — where people take ownership, collaborate across borders, and deliver results that matter.

Our story began in 1985, when former police officer David Horn founded the company in the UK and helped pioneer the use of recorded interviews under the Police and Criminal Evidence Act (PACE). That same spirit of integrity, innovation, and fairness continues to drive us today.

Chief Customer Officer

The Chief Customer Officer (CCO) will lead Davidhorn’s Customer Success, Service, and Support organisation. This is a hands-on senior leadership role responsible for ensuring that every customer achieves measurable value from our solutions — and for helping to build, scale, and grow both the company and its culture.

Customer Success at Davidhorn is a key enabler for our Product organisation — turning customer experience into actionable insight that drives innovation, quality, and adoption. The CCO plays a pivotal role in connecting customers, products, and delivery into one continuous learning loop.

The CCO owns the full customer journey after sale: onboarding, adoption, service delivery, support, renewals, and advocacy. You’ll drive operational excellence, customer loyalty, and cross-functional alignment across Product, Sales, and Engineering as we enter our next phase of global growth.

This role reports directly to the CEO and can be based on-site in Oslo, Grimstad, or Luton.

Key Responsibilities

• Lead and scale the Customer Success, Service, and Support organisation.

• Ensure customers achieve measurable value and renew predictably.

• Build structure, processes, and metrics that drive operational excellence.

• Oversee onboarding, training, and SLA performance across all engagements.

• Turn customer data and feedback into actionable insights for the Product team.

• Represent the customer perspective in Product, Engineering, and leadership discussions.

• Strengthen collaboration across Sales, Product, and Support for consistent customer outcomes.

• Develop leaders and teams while fostering a collaborative, TRAC-aligned culture (Transparent, Respectful, Accountable, Curious).

You’ve Got What It Takes If You…

• Have 8–10 years of experience in Customer Success, Service, or Operations leadership within a B2B or public-sector technology environment.

• Are a hands-on builder — equally comfortable creating systems and leading people.

• Combine strategic thinking with operational discipline and follow-through.

• Communicate direction clearly and act with calm authority in complex situations.

• Thrive in an environment where clarity, energy, and discipline define success.

• Are fluent in English (Norwegian is a plus).

• Value purpose-driven work and want to help shape how justice and public safety organisations succeed.

Location

This position is on-site and can be based in Oslo, Grimstad, or Luton.

Application Deadline

🗓️ November 30th, 2025

Want to See More?

Check us out on LinkedIn and Facebook.

Questions?

Please contact Børge Hansen, CEO, for more information about the role.

Ready to Apply?

If you want to build a world-class customer organisation, strengthen how we learn from our customers, and help define how technology supports justice and public safety — we’d love to hear from you before November 30th.