The PIE - Customer Success Manager UK

Client Success Manager - UK Based

Location: London, UK | Hybrid (other UK locations considered)

About The PIE

The PIE is a global hub for the international education sector, specialising in events, media, and recruitment services. We bring together professionals from across international education, delivering industry news, insights, and career-building opportunities. Our passionate and innovative team is dedicated to making a meaningful impact on the global educational landscape.

Why The PIE?

At The PIE, we believe in empowering our people to make a difference. We foster a flexible, collaborative environment where every employee can grow professionally while contributing to the future of international education. You’ll join a vibrant, fast-growing company that values creativity, innovation, and respect. With a supportive culture and access to industry experts, The PIE is the place to thrive and build a rewarding career.

The Role

We are seeking an organised and client-focused Client Success Manager to support our growing Client Success team. In this role, you will act as a trusted point of contact for clients, ensuring they achieve maximum value from The PIE’s products and services.

You will be responsible for:

- Day-to-day client communication.

- Coordinating delivery of booked packages.

- Identifying opportunities for renewals and upsells.

You’ll work closely with colleagues in Sales, Marketing, and Events to ensure client needs are met and projects run smoothly. This role is ideal for someone early in their Client Success career, who enjoys working directly with clients and collaborating across teams, with opportunities to grow and take on more responsibility as the department develops.

Key Responsibilities

Client Relationship Management

- Manage and maintain strong client relationships, ensuring they get the best from The PIE’s services.

- Act as the main point of contact for clients once packages are booked, coordinating delivery of items such as web adverts, newsletter banners, sponsored articles, and webinars.

- Support collection of feedback and testimonials from clients, working with the Marketing team to turn these into case studies.

- Track client success through reporting and insights, supporting revenue growth through renewals and upselling.

- Schedule regular client check-ins following agreed processes.

Cross-Functional Collaboration

- Liaise with internal teams (Sales, Events, Marketing) to ensure smooth project delivery.

- Support project management of bespoke events, acting as client liaison during planning and delivery.

- Maintain accurate records and sales orders in CRM systems (HubSpot).

Event Support and Attendance

- Represent The PIE at virtual, hybrid, and physical events, supporting clients and the Events team as required.

Sales and Revenue Growth

- Support the Sales team with post-sales communication and renewal discussions.

- Assist with ticket sales, working with Marketing to identify engaged clients and contacts.

- Contribute to achieving KPIs such as client retention, renewal revenue, and client satisfaction scores.

Key Skills & Experience

- Some experience in client relationship management, customer success, or account management (internship or entry-level experience welcome).

- Strong communication and organisational skills, with the ability to manage multiple priorities.

- Collaborative approach, with willingness to learn and take on feedback.

- Interest in the international education sector.

- Comfortable using CRM software (e.g., HubSpot) and Microsoft Office.

- Willingness to travel internationally for events occasionally.

At The PIE, we are committed to creating an inclusive and diverse workplace where everyone feels valued and has equal opportunities to thrive. If you're excited about this role and believe you can contribute to our team, we’d love to hear from you.

This role is based in the UK, and candidates must have the right to work in the UK.