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(Senior) Customer Success Manager France (m/f/d)

aufinity Group
Full-time
Remote
Worldwide
Customer Success Manager

Your mission

  • You are responsible for our french customers and take care of all communication
  • You are introducing an innovating payment processes for car dealer groups and other industries
  • You are responsible for the training of the operational managers (remotely/on site) for our product usage
  • You identify possible “stumbling blocks” in the onboarding project and eliminate them in coordination with customers and your colleagues from other areas
  • You are in charge of upgrading our solution for existing clients
  • Through your proximity to the customer, you help to continuously improve our product and processes


Your profile

  • You have at least 5 years of experience in digital (multi) project management, ideally with proof of your own successful projects
  • A structured and clean way of working, even in stressful situations: you are used to keep several balls in the air
  • Clear and confident communication at C-level, even in a tense environment
  • Willingness to travel to our customers
  • You are native or bilingual in french, confident in business english and keen to work in a fast-paced environment
  • Experience in the automotive or software environment is the cherry on the cake, but not a must


Why us?

  • The opportunity to be part of one of the most exciting FinTech Scale-Up stories in Europe
  • Take advantage of our extensive training and development opportunities to constantly improve your skills and develop yourself further.
  • An open and transparent corporate culture where your ideas and suggestions are always heard
  • Possibility of working from home
  • Look forward to monthly team events where the focus is on team spirit and fun