Senior Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in the United Kingdom.

This role is perfect for a proactive and strategic customer advocate who thrives on building strong relationships with enterprise clients. You will be responsible for guiding a portfolio of key customers through their journey, ensuring they derive maximum value from the solutions provided. Acting as a trusted advisor, you will partner with Sales, Product, and Engineering teams to drive adoption, retention, and growth. The role requires a mix of strategic thinking, technical understanding, and excellent communication skills. You will influence decision-making at the executive level while ensuring customer satisfaction and alignment with business objectives. This position offers a hybrid working environment with opportunities to collaborate closely across teams and geographies.

• Accountabilities
• Build and maintain strong relationships with customer stakeholders, including executive sponsors, acting as a trusted advisor throughout the customer lifecycle.
• Guide customers in adopting solutions effectively and provide best-practice recommendations to achieve business objectives.
• Collaborate cross-functionally with Sales, Product, Engineering, and Professional Services to address customer needs and ensure a seamless experience.
• Monitor adoption metrics, proactively identify risks, and propose growth opportunities within assigned accounts.
• Manage escalations, providing timely responses and coordinating resources to resolve critical issues.
• Deliver business reviews, communicate ROI, and align customer strategies with product capabilities.
• Advocate for customer requirements internally to support product development and enhancements.
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• Requirements
• BA/BS degree in a relevant field; additional certifications in customer success or technology preferred.
• 5–6+ years of client-facing experience in a Customer Success or similar account management role.
• Proven ability to manage enterprise or strategic accounts and deliver measurable results.
• Strong interpersonal and communication skills, capable of engaging with stakeholders at all levels, including C-suite.
• Experience implementing SaaS solutions and familiarity with CS technologies such as Salesforce, Gainsight, or equivalent platforms.
• Strategic thinker with problem-solving aptitude and the ability to work independently in a fast-paced, high-growth environment.
• Demonstrated empathy, customer-focused mindset, and ability to handle escalations calmly and effectively.
• Willingness to travel (estimated 10–20%) and collaborate in a hybrid office setting.
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• Benefits
• Competitive salary with performance-based incentives.
• Hybrid working model with flexibility for in-office collaboration.
• Comprehensive healthcare and wellness programs.
• Paid parental leave (14+ weeks) and retirement account support.
• Equity participation via RSUs and annual performance bonuses.
• Career development opportunities including certification support and learning programs.
• Dynamic, inclusive, and collaborative team culture that prioritizes employee growth and engagement.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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