Senior Customer Success Manager

Aareon is the leading provider of SaaS solutions for the European property industry. With our software, we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address the major challenges of our time: climate change, housing shortage and skills shortage.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

Salary Range: £50,000 per year + Performance related bonus

Work Location: Remote

Hours per week: 37.5

Contract type: Permanent

We are seeking a seasoned Senior Customer Success Manager to join our dynamic team focused on social housing software solutions. As the Senior Customer Success Manager, you will play a pivotal role in ensuring the successful adoption, implementation, and ongoing satisfaction of our software platform within our clients environments.

You will be responsible for building strong relationships with our clients, understanding their unique needs, and providing strategic guidance to optimise their use of our software to achieve their goals.

The ideal candidate

• Strong understanding of social housing sector dynamics, challenges, and regulatory requirements.
• Exceptional communication and interpersonal skills, with the ability to effectively engage with clients at all levels of an organisation.
• Demonstrated ability to manage multiple clients and projects simultaneously, while maintaining a high level of attention to detail.
• Strategic thinker with the ability to understand complex business requirements and translate them into actionable plans.
• Willingness to travel as needed to meet with clients onsite
• Proven track record of driving customer satisfaction, retention, and identifying and closing upsell and cross-sell growth opportunities in a software-as-a-service (SaaS) environment..

Required Skills

• Proven experience (5+ years) in a customer-facing role within the software industry, preferably in customer success or account management.
•  Experience working with CRM software (e.g., Salesforce), customer success platforms, and project management tools.