Pre-Sales & Implementation Specialist

At Redpin we simplify life's most important payments. Buying a new property overseas can be a stressful time, especially when it comes to moving your money. Through our Currencies Direct and TorFX brands we've been helping people do just that for over 25 years. With recent investment we're now on a mission to build a new range of digital products and services that will make moving money Internationally for Real Estate purchases even easier.

We’re on a mission to become the solution for Real Estate & B2B payments everywhere. To do this, we are transitioning our business from a horizontal FX platform to a verticalized, embedded software company, as we look to the future and Redpin 2.0

About the role

We are currently recruiting an Implementation Specialist for an internationally renowned global payments business. to support our presales and implementation activities. The business is a market leader in cross border payments for corporates and individuals and have offices across Europe, South Africa, North America and Australia. The Implementation Specialist will be responsible for supporting presales activities during our sales cycle and managing design, project management and support
activities during implementation. The Implementation Specialist will also work closely with Product and Development teams by documenting customer and market requirements; then prioritizing and
ensuring delivery of them.

What you’ll do

• Partner with the Sales Managers by providing technical support during the sales cycle including participation is sales meetings either virtually or in person.
• Explain the solutions technical capabilities and how they can be used to solve client requirements.
• Run technical, architectural and design workshops and document payment flows, use cases, etc.
• Capture and document any onboarding, legal, commercial, operational, regulatory, technical and risk requirements.
• Follow all sales processes and ensure implementation of our API led solutions runs smoothly

What you’ll need

• 5+ year of experience with implementations, client support, technical support or customer-interfacing preferred.
• 5+ year of experience with integrations and connectivity.
• Demonstrate a strong knowledge of implementing system integrations with APIs.
• Demonstrate a broad knowledge of payment schemes and networks including SWIFT, ISO2022 and various payment file formats.
• Experience working in the property, wealth management or financial services preferred.
• Demonstrated strong interpersonal skills, solid analytical skills, attention to detail and excellent follow-up skills.
• Strong knowledge of MS office applications (Word, Excel, PowerPoint, etc.).
• Demonstrated ability to work calmly in a fast-paced team environment.
• Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality.
• Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues; ability to analyse customer processes and provide creative solutions for implementation.

Bonus Points

• Previous experience in the fintech or proptech sectors
• Previous experience within the international payments ecosystem
• Experience of working on the MEDDIC sales methodology
• Background knowledge and understanding of International Real Estate

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together. Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.