(Junior) Customer Success Manager

comstruct is the digital transformation SaaS platform for material procurement for the top construction companies building large infrastructure projects and visionary buildings. Our vision is to transform one of the least digitized industries. To achieve this, we need exceptional talent to help us bring the industry into the 21st century.

We're looking for an exceptional (Junior) Customer Success Manager to join our team and help us bring this vision to life.

In this role, you will be the central point of contact for our customers, guiding them from their first construction site to a full company-wide rollout. You will be a trusted advisor, responsible for their success and for building strong, lasting relationships. This role is a hybrid of strategy and execution, you will not only help customers get maximum value from our product but also play a key role in driving account growth by turning POCs into successful, long-term partnerships.

You will collaborate closely with our Product, Sales, and Customer Enablement teams to continuously improve the customer experience and drive growth.

As a hybrid company, we value in-person collaboration and expect employees to work from our Munich office 3 days a week.

What you will be building 🏗️

• Guide new customers through onboarding, product setup and training to ensure seamless integration and product adoption

• Lead customer training sessions, workshops, and product demonstrations to enhance knowledge and usage of our product

• Conduct regular check-ins to track progress, gather feedback, and align on future objectives

• Identify opportunities for upselling and cross-selling to maximize customer engagement with our product

• Oversee customer lifecycle management, continuously identifying areas for improvement and optimization

• Collaborate with different stakeholders to help creating customer success playbooks and resources

• Act as the bridge between customers and internal teams, including product, sales, and customer enablement.

What you need to succeed ✨

• 1+ years of experience as customer success manager, preferably in a high growth SaaS environment

• Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships while being able to drive cross team collaboration

• Strong analytical mindset with ability to solve complex problems while maintaining a customer-centric, proactive approach

• Excellent organizational abilities to manage multiple accounts independently, balancing various priorities and customer needs

• Very good English and German skills, Swiss German and French skills would be nice to have.

Life at comstruct🪴

• Shape your career path: We give you the freedom to own your work and build something from the ground up.

• Invest in your growth: You'll have a dedicated development budget to invest in your skills, from certificates to conferences. Our leaders are committed to your professional growth.

• Own a piece of the pie: We offer equity options so you're a true owner, sharing directly in the success you help create.

• And the essentials:

  • Great tech gear

  • Team offsites and work from abroad options

  • Free drinks, snacks, and daily optional dinners

  • Wellpass subscription

  • Voluntary pension contribution

  • A dog-friendly office 🐶