Implementation Specialist, Quality Assurance

Job Title: Implementation Specialist, Quality Assurance (m/w/d)
Location: Heidelberg, Dordrecht, London, Pune or Tokyo – Hybrid Working Model

About Springer Nature

Springer Nature opens the doors to discovery for researchers, educators, clinicians, and other professionals. Every day, around the globe, our imprints, books, journals, platforms, and technology solutions reach millions of people. For over 180 years, our brands and imprints have been a trusted source of knowledge to these communities, and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood, and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.
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About Us

Springer Nature’s Group Publishing Operations (GPO) team performs and oversees manuscript screening operations across Springer Nature's journals portfolio. GPO also manages the various peer-review systems used by authors, editors, and reviewers as part of the submit-to-accept processes.

Our 'article-level' activities are largely supported by 300+ BPO staff across multiple locations. Our 'journal-level' activities are supported by ~40 Springer Nature staff worldwide, who also contribute to projects in one of three main areas: technology, transformation, and quality.

About the Role

The Implementation Specialist, Quality Assurance will manage their own portfolio of journals and collaborate with Publishing teams to ensure their journals are managed in a ‘Production-ready’ way, supporting submit-to-accept workflows and compliance with policies.

Working closely with the Manager, Quality Assurance and the wider GPO Quality Assurance team, the Implementation Specialist will contribute to our quality assurance programme,  proactively and reactively addressing quality issues to ensure best-in-class standards across GPO.

Role Responsibilities

Journal Care

• Gather system requirements from publishers, editors, and service providers.
• Set up, maintain, and administer peer review systems.
• Conduct presentations and training sessions for internal and external stakeholders.
• Ensure quality of article-level activities and act as an escalation point for individual journals.
• Build and maintain strong relationships with Publishing, Editorial, Production, Technology & Operations staff, as well as external editors, reviewers, authors, and service providers.
• Maintain journal-specific records and documentation.

Quality Assurance

• Collaborate with GPO’s Automation & Analysis team to gather reliable, quality-related insights.
• Proactively monitor quality across journals and investigate issues raised by monitoring processes or stakeholder feedback.
• Work closely with GPO service providers, other Implementation Specialists, and the Workflow Solutions and Training Programmes teams to resolve root causes of quality issues.

Other Responsibilities

• Act as an advocate for continuous improvement, quality, and efficiency.
• Foster a culture of openness, transparency, and collaboration across teams and stakeholders.

Experience, Skills, and Qualification

Experience

Essential:

• Contributing to (sometimes interconnected) business projects.
• Working with a wide range of global stakeholders.

Desirable:

• Previous experience in a publishing and/or support role.
• Business analysis and data analysis.

Skills and Knowledge

• Understanding of publishing workflows.
• Excellent organisational skills to manage multiple concurrent projects and priorities.
• Strong written and verbal communication skills; ability to interact with stakeholders globally.
• High numeracy skills with great attention to detail.
• Proficiency in Excel and PowerPoint.
• Strong problem-solving, logical, and analytical skills.
• Proactive mindset; able to lead projects independently and collaboratively.

Qualifications

• Degree or equivalent work experience.
• Formal project management qualification, such as PRINCE2, is desirable.

At Springer Nature, we value the diversity of our teams and are committed to building an inclusive culture where everyone is treated fairly and can thrive. We empower our colleagues and value their unique perspectives as we strive to attract, nurture, and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Learn more about our DEI efforts here.

If you have any access needs related to disability, neurodivergence, or a chronic condition, please contact us so we can provide the necessary accommodations.

For more information about career opportunities at Springer Nature, please visit careers.springernature.com.

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